Are my mobile call captions stored on the Cloud?

September 27, 2018

No, as soon as you disconnect your captioned mobile call, the captions you saw are immediately removed from the caption communication assistant’s station. In adhering to the strict regulations put forth by the FCC, no records of any captioned call content can be recorded or stored on any device or by any method (e.g. the Cloud) beyond your personal mobile device (phone or tablet). Your conversations are safe, private, and protected.

If you have questions about ClearCaptions service, for home and mobile call use, contact us online or call 1-866-246-7850.

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FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.