How does having the same ClearCaptions number on my home phone and mobile app work?

April 11, 2022

You can make calls as you normally would on all devices that share a ClearCaptions number, like your internet phone at home and your mobile iPhone® or iPad®. Call logs and voicemail will appear on all devices. However, caption transcripts are only saved on the device the call was answered on and contacts will need to be added to each device separately.  

If you have questions about ClearCaptions service, for home and mobile call use, contact us online or call 1-866-246-7850.

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FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.