How does mobile call captioning work?

September 27, 2018

When you make or receive a mobile call that utilizes your ClearCaptions Number—giving you captioning for what the other person on the call says to you—a trained Caption Communications Assistant will be included to quickly and accurately provide the captions of what your caller says. The captions you see are presented to you in “near real-time” meaning there will be a slight delay of no more than a few seconds from when your caller speaks and when the captions for what they’ve said are displayed on your mobile device screen.

 

If you have questions about ClearCaptions service, for home and mobile call use, contact us online or call 1-866-246-7850.

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FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.