How long can I keep my ClearCaptions Number?

September 27, 2018

You can keep your ClearCaptions Number to use for captioned mobile device calls as long as you remain a qualified user and have an active ClearCaptions account.

As a federally-funded IP CTS (Internet Protocol Caption Transcription Service) provider, ClearCaptions is required to ensure all users who benefit from free call captioning and a free ClearCaptions Number are properly qualified.

ClearCaptions does reserve the right to disable and reclaim any ClearCaptions Number in the case of fraud, waste, or abuse of the service, as directed and enforced by the U.S. Federal Communications Commission.

If you have questions about ClearCaptions service, for home and mobile call use, contact us online or call 1-866-246-7850.

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FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.