Is my conversation private with ClearCaptions?

September 26, 2018

Yes. ClearCaptions is an FCC-regulated caption provider with strict obligations for confidentiality. As soon as you disconnect your call, the captions disappear from the communications assistant station. In keeping with Federal Communication Commission (FCC) regulations governing Relay Services, no records of any call content are recorded or stored by caption communications assistants.

 

Rest assured that your conversations are private and secure and none will be stored anywhere unless you choose to store captioned call information on your home caption phone or mobile phone; only you can decide to do so and you control how long you’ll keep the stored call.

If you have questions about ClearCaptions service, for home and mobile call use, contact us online or call 1-866-246-7850.

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FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.