Sometimes captions seem to be delayed. Why is that?

September 26, 2018

ClearCaptions has made numerous recent updates to ensure speed and reliability with our captioning service. Captioned calls are typically connected within 3 seconds of the start of a call.

 

Once your call is connected, automated speech recognition software, or in some cases, a captioner is assigned to your conversation. Occasionally at the beginning of the call, it takes a moment for the captions to appear on your screen. This is normal.

If you have questions about ClearCaptions service, for home and mobile call use, contact us online or call 1-866-246-7850.

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FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.