Sometimes captions seem to be delayed. Why is that?

September 26, 2018

ClearCaptions has made numerous recent updates to ensure speed and reliability with our captioning service. Captioned calls are typically connected within 3 seconds of the start of a call.

Once your call is connected, automated speech recognition software, or in some cases, a captioner is assigned to your conversation. Occasionally at the beginning of the call, it takes a moment for the captions to appear on your screen. This is normal.

If you have questions about ClearCaptions service, for home and mobile call use, contact us online or call 1-866-246-7850.

Was this article helpful to you? Let us know and share it with a friend.

Recommended for you

Senior Lifestyle

Refresh Your New Year with Simple Changes

3, 2, 1… Happy New Year! You’ve made it! You’ve sailed into the new year with poise and grace despite how different the year may… Read More

News

Wrap up the Year with Stories of Connection

Your stories. Our mission. Communication. Quality. Accountability. Integrity. Stewardship. The holidays are upon us and there’s no better way to wrap up the end of… Read More

Senior Lifestyle

Hearing Loss on the Silver Screen

Pop…pop…pop. Whether you like your popcorn plain or with salt and extra butter, it’s time to dim the lights and dive into a compilation of… Read More

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.