What is ClearCaptions®?

ClearCaptions is a no-cost to you captioning service for qualified users:

  • U.S. residents with professionally-certified hearing loss (making it difficult to use the phone) are qualified for ClearCaptions equipment, service and support at no cost to them.

ClearCaptions works much like closed captions on your TV. You can hear AND read what’s being said, making it easy and frustration-free to use the phone.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.