Why don’t I have internet connection on my mobile device?

If you’re unable to make calls with the ClearCaptions Mobile app due to lack of active internet connection, it’s possible that:

  • You are temporarily in a no-service zone, geographically
  • You have “airplane mode” activated on you phone (prevents call activity)
  • You have Wi-Fi only activated on your tablet but not cellular connectivity
  • You do not have an active cellular service at the moment

If you would like assistance troubleshooting the problem from an active phone, call us at 866-868-8695.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.