Why don’t I have internet connection on my mobile device?

September 27, 2018

If you’re unable to make calls with the ClearCaptions Mobile app due to lack of active internet connection, it’s possible that:

  • You are temporarily in a no-service zone, geographically
  • You have “airplane mode” activated on you phone (prevents call activity)
  • You have Wi-Fi only activated on your tablet but not cellular connectivity
  • You do not have an active cellular service at the moment

If you would like assistance troubleshooting the problem from an active phone, call us at 866-868-8695.

If you have questions about ClearCaptions service, for home and mobile call use, contact us online or call 1-866-246-7850.

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FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.