Why don’t I have internet connection on my mobile device?

If you’re unable to make calls with the ClearCaptions Mobile app due to lack of active internet connection, it’s possible that:

  • You are temporarily in a no-service zone, geographically
  • You have “airplane mode” activated on you phone (prevents call activity)
  • You have Wi-Fi only activated on your tablet but not cellular connectivity
  • You do not have an active cellular service at the moment

If you would like assistance troubleshooting the problem from an active phone, call us at 866-868-8695.