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If you’re unable to make calls with the ClearCaptions Mobile app due to lack of active internet connection, it’s possible that:
- You are temporarily in a no-service zone, geographically
- You have “airplane mode” activated on you phone (prevents call activity)
- You have Wi-Fi only activated on your tablet but not cellular connectivity
- You do not have an active cellular service at the moment
If you would like assistance troubleshooting the problem from an active phone, call us at 866-868-8695.