Why don’t I have internet connection on my mobile device?

September 27, 2018

If you’re unable to make calls with the ClearCaptions Mobile app due to lack of active internet connection, it’s possible that:

  • You are temporarily in a no-service zone, geographically
  • You have “airplane mode” activated on you phone (prevents call activity)
  • You have Wi-Fi only activated on your tablet but not cellular connectivity
  • You do not have an active cellular service at the moment

If you would like assistance troubleshooting the problem from an active phone, call us at 866-868-8695.

If you have questions about ClearCaptions service, for home and mobile call use, contact us online or call 1-866-246-7850.

Was this article helpful to you? Let us know and share it with a friend.

Recommended for you

Summer Foods that Boost Your Hearing Health

Hearing Health

Summer Foods that Boost Your Hearing Health

Better food. Better Hearing. Better living.   American Jazz singer, Ella Fitzgerald once sang…  “Summertime and the livin’ is easy…”  And we couldn’t agree more! The… Read More

Top Travel Destinations for Seniors

Senior Lifestyle

Top Travel Destinations for Seniors

Buckle up and take a ride with us as we explore top travel destinations for seniors! Hooray! You’ve entered your golden years and now you’re… Read More

10 Telltale Signs of Hearing Loss

Hearing Health

10 Telltale Signs of Hearing Loss

May means Better Hearing for you and your loved ones “I do need an appointment, but I’m sorry I can’t hear you. I will have… Read More

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.