Yes, a reliable internet connection is required to use the ClearCaptions captioning service. Just like electricity is essential to power the phone and other devices in your home, a stable internet connection is necessary to operate the ClearCaptions Phone and display captions during your calls.
While the ClearCaptions Phone is provided at no cost to qualified individuals, you must have and maintain a suitable internet connection. This is not an additional fee from ClearCaptions, but a standard utility requirement just like electricity in your home. Contact the ClearCaptions Support Team if you have questions about your internet connection being fast enough to support ClearCaptions service.
