Contact ClearCaptions Support


ClearCaptions Help & Support

Have questions? We’re here for you!

Need help setting up an account? Have questions about your ClearCaptions service? Contact us today to speak with one of our ClearCaptions support experts who will answer any questions from setting up an account to troubleshooting service issues. Simply call 1-866-868-8695.

You may also browse our FAQ section to get answers to commonly asked questions.

Customer Support Hours 1-866-868-8695

8:00 am - 10:00 pm ET
Saturday & Sunday
9:00 am - 7:00 pm ET

ClearCaptions is available in the United States and its territories only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.