What is the Telecommunications Relay Service – User Registration Database (TRS-URD)

ClearCaptions is certified to provide a call captioning service that is funded by a federal program managed by the Federal Communications Commission (FCC).

The FCC requires we validate the information you provided when you signed up for your ClearCaptions account, with their User Registration Database (URD). This protects the service from any unqualified call captioning use and keeps it available for your ongoing needs.

To satisfy this requirement and to ensure you continue to get caption service, we need your consent to share your ClearCaptions account information with the FCC’s Telecommunications Relay Service User Registration Database (TRS-URD). Rest assured, we use only secure systems and protected transmission to keep your data safe. We will never sell your data.

What does this mean for you?

If you’re a new customer, this was likely completed when you installed your phone. If you’ve been enjoying ClearCaptions service for some time, we’ll be reaching out to update your account and collect consent. Keep an eye out for outreach from our team in the form of email, phone or mail.

How To Consent on Your Home Phone

If you want to learn more about the FCC’s TRS-URD and the requirement to verify your information, please visit the FCC website and guidelines here: 47 CFR §64.611(j)(2)(ii).

If you’re ready to provide your consent or have any additional questions, please call us directly at 866-868-8695.

Remember, we’re always here for you.

Visit the FCC website for more information

ClearCaptions is available in the United States and its territories only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.