System issue September 26, 2026
Description: At 3:00 a.m. CT to 5:00 a.m. CT, Clearcaptions experience a system issue in us-east-1 region
Outage Level: P1- Voice and Captions
Outage Impact: Voice and Captions unavailable in us-east-1 region
Duration: 2 hours
The ClearCaptions service is working normally. There are no outages or phone issues to report. If you are experiencing issues, please call the ClearCaptions Support Team at 866-868-8695.
ClearCaptions is available in the United States and its territories only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.
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