Service Status

System issue October 23, 2026

Description: Starting at 8:03 A.M. CT on October 23^rd, 2026, ClearCaptions experienced a system issue affecting VoIP calling and caption services across both production regions.

Outage Level: P1 – VoIP Calls and Captions

Impacted: Customers experienced disruptions to VoIP calling and caption services. No impact to 911 or 988 services.

Resolution: Friday, October 23^rd, 2026, 9:10 A.M. CT

Duration: 1 Hour and 7 Minutes

iOS App Issue October 19, 2026

Status: On October 22, 2026, at 4:27 PM CT, ClearCaptions released a new version of the application that resolves the reported issue. ClearCaptions recommends for affected users to update their iOS application to resolve the problem.

Description: A bug in iOS version 27.0.1 is impacting inbound call functionality in the ClearCaptions iOS application.

Outage Level: P1 – iOS App / Captions

Impacted: Customers using iOS version 27.0.1 may be unable to answer inbound calls through the ClearCaptions iOS application or view the associated captions. Incoming call notifications may still be received.

Duration: Ongoing

The ClearCaptions service is working normally. There are no outages or phone issues to report. If you are experiencing issues, please call the ClearCaptions Support Team at 866-868-8695.