How ClearCaptions Works

Free Phone Captioning Service

How ClearCaptions Works

ClearCaptions is a call captioning service that provides near real-time display of caller’s words during phone conversations, a service intended for individuals whose hearing loss inhibits their phone use.

Similar to captioned television, ClearCaptions allows you to actually see the words your callers say, made possible by our revolutionary home phone or mobile device app.

This captioning service is provided by ClearCaptions and paid for through a program managed by the Federal Communications Commission (FCC). There is no cost to qualified individuals.

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  • Is ClearCaptions Really Free?

    ClearCaptions phone captioning service is completely free for qualified individuals whose hearing loss requires captions to communicate over the phone.

    The Federal Communications Commission is committed to providing equal communications to people with recognized hearing loss to fulfill the mandate of Title IV of the Americans with Disabilities Act (ADA).

    If you or someone you know have trouble hearing on the phone, you may qualify for this free service!

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  • Am I Eligible for ClearCaptions?

    ClearCaptions Phone captioning service is available to individuals who are hard-of-hearing and have hearing loss that necessitates their use of the service. To qualify for ClearCaptions products and services you must be a U.S. resident and certify that your hearing loss inhibits your ability to use the phone.

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  • How Do I Get Certified For ClearCaptions Service?

    Simply enough, you self-certify that you have hearing loss that necessitates your use of ClearCaptions Phone captioning service. This is your verification that you are a qualified user of this service, made available to you at no cost thanks to a federally managed program.

    Additionally, if your hearing loss has been recognized by your healthcare professional or audiologist, you may also download a Professional Certification Form and provide it to their office to certify your hearing loss.

    Download Professional Certification Form

Regain your freedom of communication!

ClearCaptions products and services are available throughout the United States for anyone that has qualified hearing loss. Sign up now to regain your confidence on the phone and restore your freedom of communication!

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FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.