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Getting Started2024-03-20T17:21:23+00:00

Get started today with your new ClearCaptions Phone

What to expect at your home phone installation.

STEP 1

In-person installation

A ClearCaptions expert will provide a two-hour window for installation, which should take less than one hour.

STEP 2

Training

During your installation appointment, we’ll teach you how to use your new phone and answer any questions you have.

STEP 3

Setup complete

You’re ready to use ClearCaptions to stay connected to friends and family.

ClearCaptions Phone
Easy Reference Guide

Learn more about getting started with your new ClearCaptions Phone.

iPhone®
Quick Start Guide

Learn more about getting started with your new ClearCaptions Mobile App.

Landline phone installation guide

Learn how to install and setup your landline ClearCaptions Phone

Internet phone installation guide

Learn how to install and setup your internet enabled ClearCaptions Phone

Mobile app installation guide

Learn how to install and setup your ClearCaptions Mobile App

Frequently asked questions

Find answers to common ClearCaptions questions.

How does ClearCaptions work?2023-12-12T20:57:17+00:00

The ClearCaptions Phone displays near real-time phone captions on an easy-to-use touchscreen display. Title IV of the Americans with Disabilities Act (ADA) makes this service available at no cost to qualified U.S. residents.

Learn more about how ClearCaptions works by clicking here.

Why is ClearCaptions free?2023-12-13T21:19:46+00:00

ClearCaptions is available to qualified, hard-of-hearing U.S. residents at no cost as part of the Title IV of the Americans with Disabilities Act (ADA). A federally managed program, enacted by the ADA, makes this service available at no cost to you.

As an industry leader, ClearCaptions gives you peace of mind by providing you the service and support for all your phone captioning needs so that you can connect with those you care about.

Learn more about why captioning service is free by clicking here.

Is my conversation private with ClearCaptions?2023-12-12T20:54:35+00:00

Yes, conversations and account information are always private. ClearCaptions is regulated by the Federal Communications Commission (FCC) with strict obligations for confidentiality. In keeping with FCC rules and regulations governing Relay Services, no records of any call content are recorded or stored by caption communications assistants.

Rest assured, your conversations are private and secure.

How do I change my ClearCaptions password or other account information?2023-12-12T20:56:02+00:00

To make adjustments to your password or account information, please call the ClearCaptions Team at 866-868-8695. We’ll help you with any questions or assistance you need.

We’re here to help

Call us

8:00am-10:00pm ET
Monday-Friday

9:00am-7:00pm ET
Saturday & Sunday

We’re here to help

Call us

1-866-868-8695

8:00am-10:00pm ET
Monday–Friday

9:00am-7:00pm ET
Saturday & Sunday

ClearCaptions is available in the United States and its territories only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.

Overview

Resources

About us

© ClearCaptions, LLC. All rights reserved.

ClearCaptions is available in the United States and its territories only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.

Overview

Resources

About us

© ClearCaptions, LLC. All rights reserved.
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