How do I put a call on hold or mute a call?

You can put your ClearCaptions Phone on mute or place a call on hold by pressing the Mute button on your homescreen.

2026-04-30T16:06:47+00:00

ClearCaptions is available in the United States and its territories only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.

ClearCaptions is the leading provider of caption phones and call captioning services for people with hearing loss, available at no cost to qualified U.S. residents under the Americans with Disabilities Act.

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