Service Status

iOS App Issue October 19, 2026

Description: A bug in iOS version 27.0.1 is impacting inbound call functionality in the ClearCaptions iOS application.

Outage Level: P1 – iOS App / Captions

Impacted: Customers using iOS version 27.0.1 may be unable to answer inbound calls through the ClearCaptions iOS application or view the associated captions. Incoming call notifications may still be received.

Status: On October 22, 2026, at 4:27 PM CT, ClearCaptions released a new version of the application that resolves the reported issue. ClearCaptions recommends for affected users to update their iOS application to resolve the problem.

Duration: Ongoing

System issue September 26, 2026

Description: At 3:00 a.m. CT to 5:00 a.m. CT, Clearcaptions experience a system issue in us-east-1 region

Outage Level: P1- Voice and Captions

Outage Impact: Voice and Captions unavailable in us-east-1 region

Duration: 2 hours 

The ClearCaptions service is working normally. There are no outages or phone issues to report. If you are experiencing issues, please call the ClearCaptions Support Team at 866-868-8695.