Service status

System issue November 17, 2025

Description: From October 28th, 10:25 PM PDT to November 18th, 10:45 AM PDT, ClearCaptions experienced a system issue impacting iOS devices.

Outage Level: P1- Calls and Captions

Impacted: During the affected period, customers using iOS devices did not receive inbound calls or voicemail notifications if the ClearCaptions application was closed.

Duration: 20 Days 13 Hours 20 Minutes

System issue November 12, 2025

Description: At 7:38 a.m. PDT to 8:20 a.m. PDT, Clearcaptions experience a system issue impacting the us-east-1 region.

Outage Level: P2- Voice and Captions Partial Outage

Impacted: Voice and Captions unavailable in us-east-1 region

Duration: 42 Minutes

System issue November 03, 2025

Description: At 2:06 P.M. PDT to 2:35 P.M. PDT, Clearcaptions experience a system outage.

Outage Level: P1- Calls and Captions

Impacted: Calls and Captions unavailable in US-East-1 region

Duration: 29 Minutes

System issue October 24, 2025

Description: At 08:35 a.m. PDT to 08:36 a.m. PDT, Clearcaptions experience a system wide issue due to a system restart.

Outage Level: P1- Calls and Captions Outage

Impacted: Calls and Captions unavailable in us-west-2 region

Duration:  1 minute

System issue October 20, 2025

Description: At 7:45 a.m. PDT to 2:04 p.m. PDT, Clearcaptions experience a system issue due to AWS outage in us-east-1 region

Outage Level: P1- Voice and Captions Outage

Impacted: Voice and Captions unavailable in us-east-1 region

Duration: 6 hours and 19 minutes