Service Status2025-08-24T18:24:56+00:00

Service status

System issue August 24, 2025
Description: At 9:51 a.m. Pacific Time, Clear Captions experienced a system issue
Outage Level: P1 – Voice and Captions outage
Impact: Voice and captions in the Eastern half of the United States were unavailable during the outage
Duration: 46 Minutes

System issue August 19, 2025
Description: At 5:56 a.m. Pacific Time, Clear Captions experienced a system issue
Outage Level: P1 – Voice and Captions outage
Impact: Voice and captions in the Western half of the United States were unavailable during the outage
Duration: 79 Minutes

ClearCaptions is available in the United States and its territories only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.

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