Service Status2025-12-03T16:00:25+00:00

Service status

System issue November 17, 2025

Description: From October 28th, 10:25 PM PDT to November 18th, 10:45 AM PT, ClearCaptions experienced a system issue impacting iOS devices.

Outage Level: P1- Calls and Captions

Impacted: During the affected period, customers using iOS devices did not receive inbound calls or voicemail notifications if the ClearCaptions application was closed.

Duration: 20 Days 13 Hours 20 Minutes

System issue November 12, 2025

Description: At 7:38 a.m. PDT to 8:20 a.m. PDT, Clearcaptions experience a system issue impacting the us-east-1 region.

Outage Level: P2- Voice and Captions Partial Outage

Impacted: Voice and Captions unavailable in us-east-1 region

Duration: 42 Minutes

ClearCaptions is available in the United States and its territories only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.

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