Yes. ClearCaptions is an FCC-regulated caption provider with strict obligations for confidentiality.
FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.
COVID-19 Update: During high-volume calling, it's sometimes possible to experience a slight delay in the captions you receive. Our team will remain diligent to ensure any such delays are minimized for you.