The ClearCaptions Mobile app is not responding—what do I do?

September 27, 2018

If the ClearCaptions Mobile app becomes unresponsive on your device, press and hold the power button on the phone for five seconds to initiate the power-off cycle. On the device screen, then, drag your finger on the Power switch to the “Off” position. After your device has turned off, press the power button again to restart the device.

If you have questions about ClearCaptions service, for home and mobile call use, contact us online or call 1-866-246-7850.

Was this article helpful to you? Let us know and share it with a friend.

Recommended for you

Senior Lifestyle

How to Identify and Block Scam Calls

“You’ve won the lottery! Press 1 to claim your prize or press 2 to be removed from our list.” Have you ever received a call with a prerecorded message entailing something… Read More

Senior Lifestyle

Travel Time! Don’t Let Hearing Loss Hold You Back

At last—it’s time to stretch your legs, spread your arms, and set your sights on new ports of call. Yes, it’s time to travel. What’s… Read More

Hearing Technology

Technology Tips for Seniors

These days, technology moves fast! There is always something “new!” and “revolutionary!” being reported on, and no matter what your age, it’s easy to feel… Read More

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.