The ClearCaptions Mobile app is not responding—what do I do?

September 27, 2018

If the ClearCaptions Mobile app becomes unresponsive on your device, press and hold the power button on the phone for five seconds to initiate the power-off cycle. On the device screen, then, drag your finger on the Power switch to the “Off” position. After your device has turned off, press the power button again to restart the device.

If you have questions about ClearCaptions service, for home and mobile call use, contact us online or call 1-866-246-7850.

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ClearCaptions is available in the United States and its territories only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.