What happens if I don’t use my ClearCaptions Number?

If up to two (2) months of time elapses with no use of a ClearCaptions Number, ClearCaptions reserves the right to disable, reclaim, and reassign a number for use by another qualified individual.

Don’t worry–if you need to use your ClearCaptions Number after such a lapse, just call us at 866-868-8695 to have a new number assigned to you (though we likely will not be able to reactivate your previous ClearCaptions Number for you).

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.