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Do you find yourself asking people to repeat themselves during a conversation more times than you’d like to admit? Maybe you’ve noticed that the volume on your stereo is turned up all the way just for you to enjoy a classic by Frank Sinatra. Well, you’re not alone! Hearing loss is more common than you think, but it’s how you adjust that makes all the difference.
Whether you’re staying in touch with family and friends with a simple phone call or discussing appointment dates with your doctor, hearing loss can cause frustration at some point–especially when you’re unable to hear every word being said on the phone. Thankfully, call captioning makes it easier. Maintain your confidence and independence the next time you make or receive a call with your caption phone or mobile app.
Internet Protocol Captioned Telephone Service (IP CTS) helps people with hearing loss easily communicate and use the telephone more effectively. That’s right! If you have difficulty hearing over the phone, using a caption service provider and an internet-enabled phone can make phone conversations a whole lot easier with near real-time captions.
As one of the Federal Communications Commission (FCC) certified telephone captioning providers, ClearCaptions serves the hard-of-hearing community using a combination of advanced voice-recognition technology known as Automatic Speech Recognition (ASR) as well as live Captions Agents that ensure every word you see is as accurate as possible.
Although there may be a slight learning curve when you first use your caption phone, don’t worry–it’s a small one! Like many others who depend on captioned calls, you might feel overwhelmed at first. From adjusting how small or big captions appear, to saving your conversations to review later, there are many things you can customize and adjust. So, how can you make your captioning experience the best one? These seven tips can help!
“I always tell whoever I’m talking to that I have hearing loss and using a caption phone, and if I don’t answer right away it’s because I’m waiting for the captions to catch up. They’ll say, ‘Oh okay!’ Without ClearCaptions I probably wouldn’t be making phone calls otherwise.”
– Teri, ClearCaptions customer
Remember, your call captioning experience starts with YOU. Customize your caption phone to best suit your needs and enjoy the benefits of captioned calls your way.
Our Customer Experience Team is more than happy to get you acclimated with your new phone. Contact our team at 866-868-8695 or email us at support@clearcaptions.com. One call is all takes to make a difference in your call captioning experience, but if you make use of these seven tips you’re certainly headed in the right direction. You’ll be happy you did!
If you have questions about ClearCaptions service, for home and mobile call use, contact us online or call 1-866-246-7850.
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FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.