If you are having trouble receiving captions on your phone or have recently lost power/internet connection, you may need to reset your ClearCaptions Phone. Most connection issues can be fixed with a quick reset. Here’s how:

Step 1
Locate the red button on the back of the caption phone and press it once.

Step 2
The caption phone will power down and automatically restart. The power-up progress will be displayed on the screen.

Step 3
The caption phone will automatically reconnect to the internet and complete its series of checks and updates. Allow this process to fully complete.

If the problem persists, contact our team for more help by tapping the ClearCaptions icon in Contacts or Favorites or dialing 866-868-8695.