How do I reboot or reconnect my phone?

If you are having trouble receiving captions on your phone or have recently lost power/internet connection, you may need to reboot your ClearCaptions Phone.

Simply locate the red button on the back of your phone, press and hold it for three seconds, then release.

Your phone will then reboot and be ready to deliver accurate captions again. If you need extra help after an outage, the ClearCaptions Support Team is available at 866-868-8695.

2026-09-18T15:35:39+00:00

ClearCaptions is available in the United States and its territories only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.

ClearCaptions is the leading provider of caption phones and call captioning services for people with hearing loss, available at no cost to qualified U.S. residents under the Americans with Disabilities Act.

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