Does the caption phone work with Wi-Fi and an Ethernet cable?
Yes. Your caption phone will work with either a Wi-Fi connection or an Ethernet cable.
Do I need Wi-Fi to use my ClearCaptions Phone?
Many people think they need Wi-Fi to use their ClearCaptions Phone, but that's not the only option. As long as you have an internet connection, you're all set. There are ...
Can I use my existing phone number with ClearCaptions?
We don’t currently have a way to move phone numbers from other providers over to our service. However, you can still keep your existing landline number and connect it to ...
How do I connect the phone to my Wi-Fi network?
Your ClearCaptions Phone will walk you through the process of connecting your phone to your home Wi-Fi. You can find more information on our Getting Started page.Â
Will ClearCaptions set up the phone for me?
Yes. Once you’re approved, ClearCaptions will schedule an in-home phone setup appointment.
How long does the in-home phone setup take?
The setup appointment typically takes about an hour.
What happens after I complete the sign-up form? Will someone contact me?
After you complete the sign-up form, one of our ClearCaptions specialists will contact you to complete the application process.
Can businesses or offices apply for a ClearCaptions Phone?
Businesses and offices can assist with the application process, but all phones must be tied to a qualified individual. Click here to learn more about how ClearCaptions can help support ...
Do I need to have an existing phone service before applying?
No, but you will need an existing internet connection.
What information do I need to provide when applying?
When applying for our captioning service, you’ll need to answer the following questions: Do you have hearing loss that requires captions to use the phone? Are you living in the ...
