What if I have trouble with my ClearCaptions equipment?
If you have trouble with your equipment, our support team is here to help seven days a week. Click here to contact us or review one of our many troubleshooting guides.
Is ClearCaptions covered by Medicare or insurance for seniors?
No, ClearCaptions Phones for hard-of-hearing seniors are not covered by Medicare or private insurance. Instead, our service is funded through the federal Telecommunications Relay Services (TRS) fund. Required by the ...
Can seniors with arthritis or limited dexterity use captioned phones easily?
Yes, ClearCaptions Phones for senior citizens are designed to accommodate individuals with arthritis, tremors, or limited hand mobility. We’ve specifically designed our phones to prioritize all accessibility challenges to make ...
Can my aging parents see the captions clearly enough to read them?
Yes, ClearCaptions Phones for the elderly are designed with vision challenges in mind. The large touchscreen displays captions in customizable text that can be adjusted for individual vision needs. During ...
Will an old phone number work with a captioned phone?
Yes, if your loved one has an existing landline, they can keep the same number.
Is the ClearCaptions Phone difficult to learn and use?
No. ClearCaptions Phones are designed specifically for seniors, so your loved one won't struggle with complicated technology. The large touchscreen features clear call captioning, an easy-to-read display, and standard phone ...
Does it have built-in voicemail?
Yes, ClearCaptions Phones include voicemail, so you never miss a message. When someone leaves you a voicemail, a light flashes on your phone, and a small red dot appears above ...
Is my privacy protected?
Yes. Your privacy is important to us. We adhere to strict FCC rules regarding captioned call privacy, and we comply with all applicable state and federal privacy laws to protect ...
Does it require a phone line or just internet?
ClearCaptions Phones only require a reliable home internet connection. Our service does not require a traditional phone line or service.
Will it work with my landline phone number?
Yes, if you have a traditional landline, you can keep your existing telephone number. However, we will provide Wi-Fi-enabled customers using a VoIP connection with a new phone number.
