While captions are near real-time, a slight delay is normal. ClearCaptions uses a combination of advanced speech recognition software for the majority of calls, and in some cases a live communications assistant to quickly provide captions of what the callers say. Occasionally it can take a moment for captions to appear on your screen.
You can also use the Speed button to adjust how quickly captions appear on the screen during a call. See detailed instructions under “How do I adjust the Speed of my captions.”