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Frequently asked questions
Answers to common questions about ClearCaptions.
The ClearCaptions Phone displays near real-time phone captions on an easy-to-use touchscreen display. Title IV of the Americans with Disabilities Act (ADA) makes this service available at no cost to qualified U.S. residents.
Learn more about how ClearCaptions works by clicking here.
Yes! The caption speed and size are completely customizable. When our specialist installs your phone, they will also show you how to customize your caption phone to your liking. You can also find information about customizing your phone under our Support tab.
To qualify for a captioning phone through ClearCaptions, you must be a U.S. resident who can certify that you are deaf or hard of hearing and need captions in order to use the phone. Since our caption services are currently only available in English, you’ll also need to speak and read English. An internet connection is also required to install the ClearCaptions phone.
ClearCaptions captioned phones are available to qualified, hard-of-hearing U.S. residents at no cost. While the Americans with Disabilities Act (ADA) mandates accessibility, it is the Federal Communications Commission (FCC) that administers the Telecommunications Relay Service (TRS) Fund. This federally managed fund covers the cost of your captioned telephone service, ensuring that individuals with hearing loss can access these communication tools at no expense. A ClearCaptions representative can help you learn more about your caption phone eligibility.
Your confidence and privacy concerns are important to us! You can trust that your conversations and account information are always private. ClearCaptions is regulated by the Federal Communications Commission (FCC) with strict obligations for confidentiality. In keeping with FCC rules and regulations governing Relay Services, no records of any call content are recorded or stored by caption communications assistants.
Rest assured, your conversations are private and secure.
ClearCaptions is available to qualified, hard-of-hearing U.S. residents at no cost as part of Title IV of the Americans with Disabilities Act (ADA). A federally managed program, enacted by the ADA, makes this service available at no cost to you.
As an industry leader, ClearCaptions gives you peace of mind by providing you the service and support for all your phone captioning needs so that you can connect with those you care about.
Learn more about why our call captioning service is free by clicking here.
