Support - FAQ
Support FAQ
ClearCaptions Frequently Asked Questions
Find answers to commonly asked questions about ClearCaptions products and phone captioning services with our easy to navigate FAQs.
- What is ClearCaptions®?
- How does ClearCaptions work?
- Who can use ClearCaptions?
- Can I place a 911 call through ClearCaptions?
- How much does it cost?
- Are there other costs for ClearCaptions like monthly charges or per-call fees?
- Are there long distance charges to use ClearCaptions?
- Can I use ClearCaptions on my mobile device?
- Why is ClearCaptions free?
- Can I use ClearCaptions on my work or other phone?
- What do I need to use a ClearCaptions Phone?
- Do I need a special phone to use ClearCaptions?
- Why do I need to sign up?
- Is my conversation private with ClearCaptions?
- Does ClearCaptions change any of the other services I have on my phone, like caller ID or call waiting?
- How do I change my ClearCaptions password or other account information?
- Can the person I’m calling read or hear the captioning?
- How do I contact ClearCaptions?
- What is the Speed feature?
- What does the Speed button look like?
- How can I adjust the speed?
- What home phone service do I need to use the ClearCaptions Phone?
- I lost my caption phone User Guide. How do I get another one?
- Is my conversation private with ClearCaptions?
- What happens to my captions once the call is over?
- I’m having trouble setting up my home captioning phone; what should I do?
- Why do I need to register my home captioning phone?
- What if I don’t have a phone number for my home today? Can I still get ClearCaptions?
- Can I port or transfer my current home phone number?
- What are “Internet Phone,” “Broadband Phone,” and “VoIP?”
- Why does my Voicemail look different?
- Can I go back to the previous Voicemail version?
- Do I need to set up a new Greeting with the new Voicemail feature?
- How do I set up or update my Voicemail greeting?
- How does the new Voicemail work if I use both the mobile app and internet phone?
- What is ClearCaptions Mobile?
- Will ClearCaptions Mobile work on my phone?
- Will ClearCaptions Mobile work on my tablet device?
- How do I get started with ClearCaptions Mobile?
- How do I place a mobile call using the ClearCaptions Mobile app?
- Can I receive mobile calls using ClearCaptions?
- Why do I need to register?
- How do I forward my mobile number to my ClearCaptions number?
- Does the ClearCaptions Mobile app need to be open for me to receive a call?
- Can I use the ClearCaptions Mobile app anywhere in the world?
- How much data/bandwidth does ClearCaptions Mobile use on my phone?
- Why do I have a second phone number when I use ClearCaptions Mobile?
- Will I be charged a monthly fee to use ClearCaptions Mobile?
- How long can I keep my ClearCaptions number?
- What happens if I don’t use my ClearCaptions number?
- I’ve forgotten my ClearCaptions number—what do I do?
- What if I don’t like my ClearCaptions number?
- How does mobile call captioning work?
- Are my mobile call captions stored on the Cloud?
- How do I add a Contact?
- How do I call a Contact?
- How do I delete captions from a previous call?
- How do I view the captions from my previous calls?
- The ClearCaptions Mobile app is not responding—what do I do?
- I can’t make a call using the ClearCaptions Mobile app—what’s wrong with it?
- Why don’t I have internet connection on my mobile device?
- How do I uninstall the ClearCaptions Mobile app?
- Why do I have two voicemail mailboxes now?
- Can I rearrange my Favorites?
- How many Contacts can I tag as Favorites?
- How do I delete a Favorite?
- I have more questions…who do I contact?
- How does having the same ClearCaptions number on my home phone and mobile app work?
- Which device will ring when there is an incoming call?
- How does the new Voicemail work if I use both the mobile app and internet phone?
- How do I forward my mobile number to my ClearCaptions number?
- Why do I have a second phone number when I use ClearCaptions Mobile?
- How long can I keep my ClearCaptions number?
- What happens if I don’t use my ClearCaptions number?
- I’ve forgotten my ClearCaptions number—what do I do?
- What if I don’t like my ClearCaptions number?
- Why do I have two voicemail mailboxes now?
- How does having the same ClearCaptions number on my home phone and mobile app work?
- Which device will ring when there is an incoming call?