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Complete setup & receive captioned calls

Frequently asked questions

Answers to common questions about ClearCaptions.

How do captioned telephones help me follow conversations more easily?2025-02-26T20:43:25+00:00

How do captioned telephones help me follow conversations more easily?

The ClearCaptions Phone displays near real-time phone captions on an easy-to-use touchscreen display. Title IV of the Americans with Disabilities Act (ADA) makes this service available at no cost to qualified U.S. residents.

Can I adjust the caption speed and size on the caption phone?2025-02-26T20:44:11+00:00

Can I adjust the caption speed and size on the caption phone?

Yes. The caption speed and size are completely customizable. When our specialist installs your phone, they will also show you how to customize the caption phone to your liking. You can also find information about customizing your caption phone under Support.

How do I qualify for a captioning phone?2024-12-03T22:43:02+00:00

How do I qualify for a captioning phone?

To qualify for a captioning phone through ClearCaptions, you must be a U.S. resident who can certify that you are deaf or hard of hearing and need captions in order to use the phone. Since our caption services are currently only available in English, you’ll also need to speak and read English. An internet connection is also required to install the ClearCaptions phone.

Is there a cost for these captioned phones?2025-02-26T20:41:52+00:00

Is there a cost for these captioned phones?

The ClearCaptions Phone is available to qualified, hard-of-hearing U.S. residents at no cost. This is made possible by a federally managed fund that covers the cost of your captioned telephone service, ensuring that individuals with hearing loss who need captions to use the phone can access these communication tools at no expense. Learn more about why our call captioning service is free by clicking here.

Is my privacy protected?2025-02-26T20:42:25+00:00

Is my privacy protected?

Rest assured, your conversations are private and secure. We follow strict FCC rules about confidentiality, and no conversations are ever recorded or stored. Your privacy is guaranteed.

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