Frequently asked questions

Have a question about the ClearCaptions Phone or its call captioning service? Simply click one of our FAQ categories below to find the answers you’re looking for. Whether you need help understanding how captioning works, setting up your home phone, or using our mobile app, we’ve organized everything you need to help you get the most out of your ClearCaptions experience.

Common questions

Why is the light on my phone flashing?2023-12-13T21:53:15+00:00

Why is the light on my phone flashing?

Your caption phone has a built-in light bar on the top of the phone. This flashing light will help you stay connected by notifying you of incoming phone calls and new voicemail messages.

The bar will light up when you are receiving a call as a visual cue in case you don’t hear it ring. It will stop flashing and stay lit up when you answer the phone.

When you have a missed call or a new voicemail, the light will flash, and a small red dot will appear above the Voicemail icon. Once you listen to your new voicemail(s), the flashing will stop.

Is my landline connection going away?2024-04-08T18:16:50+00:00

Is my landline connection going away?

The short answer is no. However, technology is changing. Some traditional landlines are being updated to newer systems that use the internet to make calls. But don’t worry! You won’t be left without a connection. If you are concerned about your phone connection changing, contact your telephone service provider. Phone companies are required to provide you with options and give you advance warning of any changes they plan to make to your service agreements. Learn more from our blog on the subject here.

For ClearCaptions customers, you simply need internet access for your phone to work. If you have any questions or concerns after speaking with your phone company, please contact our ClearCaptions Team at 866-868-8695 – we’re here to help!

How do I make a call on my ClearCaptions Phone?2025-06-13T19:39:40+00:00

How do I make a call on my ClearCaptions Phone?

To make a call, always dial the 3-digit area code first, followed by the 7-digit number you want to reach. All calls require the full 10-digit number, even local calls. After dialing all 10 digits, simply lift the handset or press the Speaker button to connect your call and activate your captions.

Find more information and watch a video on using your ClearCaptions Phone here.