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App Product Detail2024-12-04T23:10:21+00:00

Our mobile app keeps you connected on the go

The ClearCaptions Mobile App lets you enjoy captioned calls on your mobile phone or tablet. Stay connected and confident wherever you are.

How to sign up for ClearCaptions

Give us a call so we can validate your eligibility

The ClearCaptions Mobile App and captioning service are provided free of charge to people whose hearing loss makes it difficult to use their phone without captions.

We’ll help you with set up and provide a personalized phone number for captioned calls

Our Mobile App gives you a new phone number to add to your existing device. You can share your ClearCaptions number with specific people or choose to have all of your incoming mobile calls captioned.

Enjoy captioned calls on the go

The ClearCaptions Mobile App makes it easy to receive captioned calls on your mobile device. Enjoy the freedom to stay connected, wherever and whenever.

We offer free ongoing support to make it easy to get the assistance you need. Our dedicated team of experts is available by phone!

Sign up today

Mobile App requirements

The ClearCaptions Mobile App is made available at no cost to any U.S. resident whose hearing loss requires captions to use the phone. If your hearing loss makes it difficult to hear during phone calls, you may qualify for ClearCaptions phone captioning service.

To use ClearCaptions’ Mobile App service, you will need:

  • Internet access – Wi-Fi or cellular data
  • An iPhone® and/or iPad® device, iOS version 12.0 or greater
  • Registered ClearCaptions account

See how ClearCaptions is
making an impact

Bill N.

Akron, OH

Bill N.

Akron, OH

The ClearCaptions Phone really helps me because I can’t hear on the phone but I can read it.

Doris B.

Conyers, GA

Doris B.

Conyers, GA

Instead of having to ask, you can read what they’re saying and it cuts out a lot of conversation that you would have to ask to repeat.

Frequently asked questions

Find answers to common ClearCaptions questions.

What phones will work with ClearCaptions Mobile App?2024-03-20T19:28:59+00:00

ClearCaptions Mobile App is available on iPhone® and iPad® devices that have iOS version 12.0 or greater. If your phone is listed below you should have no trouble using the App. If you have any questions about your specific phone, we’re always happy to help. Contact our Customer Support Team at 866-868-8695.

Supported Devices

iPhone

iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max
iPhone XS
iPhone XS Max
iPhone XR
iPhone X
iPhone 8
iPhone 8 Plus
iPhone 7
iPhone 7 Plus
iPhone 6s
iPhone 6s Plus
iPhone SE/SE 2020
iPod Touch (7th generation)

iPad

iPad Pro 12.9-inch (4th generation)
iPad Pro 11-inch (2nd generation)
iPad Pro 12.9-inch (3rd generation)
iPad Pro 11-inch (1st generation)
iPad Pro 12.9-inch (2nd generation)
iPad Pro 12.9-inch (1st generation)
iPad Pro 10.5-inch
iPad Pro 9.7-inch
iPad (7th generation)
iPad (6th generation)
iPad (5th generation)
iPad mini (5th generation)
iPad mini 4
iPad Air (3rd generation)
iPad Air 2

How do captioned telephones help follow conversations more easily?2024-12-03T22:41:09+00:00

The ClearCaptions Phone displays near real-time phone captions on an easy-to-use touchscreen display. Title IV of the Americans with Disabilities Act (ADA) makes this service available at no cost to qualified U.S. residents.

Learn more about how ClearCaptions works by clicking here.

Can I adjust the caption speed and size on ClearCaptions’ caption phones?2024-12-03T22:42:30+00:00

Yes! The caption speed and size are completely customizable. When our specialist installs your phone, they will also show you how to customize your caption phone to your liking. You can also find information about customizing your phone under our Support tab. 

How do I qualify for a captioning phone?2024-12-03T22:43:02+00:00

To qualify for a captioning phone through ClearCaptions, you must be a U.S. resident who can certify that you are deaf or hard of hearing and need captions in order to use the phone. Since our caption services are currently only available in English, you’ll also need to speak and read English. An internet connection is also required to install the ClearCaptions phone.

Is there a cost for ClearCaptions’ captioned phones for hard-of-hearing individuals?2024-12-03T22:44:53+00:00

ClearCaptions captioned phones are available to qualified, hard-of-hearing U.S. residents at no cost. While the Americans with Disabilities Act (ADA) mandates accessibility, it is the Federal Communications Commission (FCC) that administers the Telecommunications Relay Service (TRS) Fund. This federally managed fund covers the cost of your captioned telephone service, ensuring that individuals with hearing loss can access these communication tools at no expense. A ClearCaptions representative can help you learn more about your caption phone eligibility. 

How does ClearCaptions ensure privacy with phone call captions?2024-12-03T22:45:46+00:00

Your confidence and privacy concerns are important to us! You can trust that your conversations and account information are always private. ClearCaptions is regulated by the Federal Communications Commission (FCC) with strict obligations for confidentiality. In keeping with FCC rules and regulations governing Relay Services, no records of any call content are recorded or stored by caption communications assistants. 

Rest assured, your conversations are private and secure. 

Why is ClearCaptions free?2024-12-03T22:46:21+00:00

ClearCaptions is available to qualified, hard-of-hearing U.S. residents at no cost as part of  Title IV of the Americans with Disabilities Act (ADA). A federally managed program, enacted by the ADA, makes this service available at no cost to you. 

As an industry leader, ClearCaptions gives you peace of mind by providing you the service and support for all your phone captioning needs so that you can connect with those you care about. 

Learn more about why our call captioning service is free by clicking here. 

Speak with a ClearCaptions specialist

Speak with a friendly ClearCaptions specialist today to learn how you can get call captioning at NO COST to you.

Give us a call now

Speak with a ClearCaptions
specialist

Speak with a friendly ClearCaptions specialist today to learn how you can get call captioning at NO COST to you.

Give us a call now
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ClearCaptions is available in the United States and its territories only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.

Overview

Resources

About us

© ClearCaptions, LLC. All rights reserved.

ClearCaptions is available in the United States and its territories only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.

Overview

Resources

About us

© ClearCaptions, LLC. All rights reserved.
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