While on the phone, a ClearCaptions specialist will verify your contact information and ask you a few eligibility questions, including: Do you have hearing loss that requires captions to use the phone? Are you living in the U.S.? Do you have Internet? Can you communicate in English?
Answering these questions helps us determine if you qualify for our free call captioning services, as outlined by Title IV of the American’s with Disabilities Act (ADA).
Finally, our specialist will ask about your current phone setup to figure out the best phone for your household. For example, we’ll ask if you have an existing landline phone number or if you will need a new one from ClearCaptions.