What to Expect2024-05-24T18:19:57+00:00

You’re ready to sign up, what’s next?

Now that you’ve taken the first step towards regaining your independence, you may be wondering what to expect. Learn more about the sign- up process, which typically takes about 10 minutes.

Sign up process overview

Connect with a specialist to start

Our customer service representatives will get you started. We can also speak with your family member or friend if you prefer.

Confirm your eligibility and contact information

While on the phone, a ClearCaptions specialist will verify your contact information and ask you a few eligibility questions, including: Do you have hearing loss that requires captions to use the phone? Are you living in the U.S.? Do you have Internet? Can you communicate in English?

Answering these questions helps us determine if you qualify for our free call captioning services, as outlined by Title IV of the American’s with Disabilities Act (ADA).

Finally, our specialist will ask about your current phone setup to figure out the best phone for your household. For example, we’ll ask if you have an existing landline phone number or if you will need a new one from ClearCaptions.

Schedule your free in-home installation

Once we know you’re eligible, our specialist will work with you to schedule your free installation appointment. During this appointment, one of our professional installers can come to your house to set up the phone, ensure it’s in the right room and location that works best for you, and teach you how to use the service. You simply need to be present to complete the registration process, which happens right on the phone. We will make it as simple as possible! The entire appointment should take less than one hour.

Sign up to receive a ClearCaptions Phone at no cost to you.

See ClearCaptions in action!

Captioned calls help keep you connected with friends and family.

See how ClearCaptions is
making an impact

Frequently asked questions

Answers to common questions about ClearCaptions.

How does ClearCaptions work?2023-12-12T20:57:17+00:00

The ClearCaptions Phone displays near real-time phone captions on an easy-to-use touchscreen display. Title IV of the Americans with Disabilities Act (ADA) makes this service available at no cost to qualified U.S. residents.

Learn more about how ClearCaptions works by clicking here.

Why is ClearCaptions free?2023-12-13T21:19:46+00:00
ClearCaptions is available to qualified, hard-of-hearing U.S. residents at no cost as part of the Title IV of the Americans with Disabilities Act (ADA). A federally managed program, enacted by the ADA, makes this service available at no cost to you.

As an industry leader, ClearCaptions gives you peace of mind by providing you the service and support for all your phone captioning needs so that you can connect with those you care about.

Learn more about why captioning service is free by clicking here.

Is my conversation private with ClearCaptions?2023-12-12T20:54:35+00:00

Yes, conversations and account information are always private. ClearCaptions is regulated by the Federal Communications Commission (FCC) with strict obligations for confidentiality. In keeping with FCC rules and regulations governing Relay Services, no records of any call content are recorded or stored by caption communications assistants.

Rest assured, your conversations are private and secure.

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ClearCaptions now

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Sign up for ClearCaptions now

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