Providers Thank You2023-12-27T21:32:46+00:00

Your message has been sent. Thank you for your patient referral!

We will be calling your patient very shortly to help them get connected with a ClearCaptions Phone. Here’s what your patient can expect:

Frequently asked questions

Answers to common questions about ClearCaptions.

How does the ClearCaptions Phone work?2023-11-24T16:18:18+00:00

The ClearCaptions Phone displays near real-time phone captions on an easy-to-use touchscreen display. This service is available to qualified U.S. residents at no cost as part of the Title IV of the Americans with Disabilities Act (ADA).

Learn more about how ClearCaptions works by clicking here.

Why should I choose ClearCaptions?2023-12-04T17:14:12+00:00

We understand that everyone’s hearing journey is unique, and a ClearCaptions Phone can help meet your patients’ communication needs.

Our personalized, white-glove approach provides your patients with:

  • Quick follow-up within 48 hours of receiving your referral
  • A caption phone at NO COST that complements devices your patient is currently using
  • Access to our white-glove service from installation to training and lifetime support

Your patients’ experience is our top priority! We will keep you informed of their progress every step of the way.

How do I refer through my OMS system?2023-12-04T17:13:04+00:00

In addition to our Patient Referral Form, you can refer directly through your OMS once the integration is set-up. We are integrated with:

  • Blueprint: Click on Patient > Forms > ClearCaptions
  • CounselEAR: Within the Patient Profile, select Actions > ClearCaptions
  • HearForm/ Hearing Fusion: Within the Patient Page, click the ClearCaptions button
  • Noah (HIMSA): Add the module to your Noah software
  • TIMS: In the Patient Summary panel, click Reports/Letters icon > Captioned Phones > ClearCaptions

For questions about referring patients directly through your OMS or for help setting up the integration, please email

Can my patients use the phone in collaboration with their hearing aids?2023-12-04T16:50:00+00:00

Yes! Combining our ClearCaptions Phone with hearing aids provides a complete hearing care solution because it allows your patients to read the words their callers are saying, in addition to the amplification the hearing aids provide.

How do I know if my patient has received their phone and how it is going?2023-12-04T17:15:52+00:00

Once you refer a patient, we will keep you informed of their progress every step of the way.

If you have questions, please reach out to the ClearCaptions Team at 866-868-8695 or

How do I help my patient if they have any technical support concerns?2023-12-04T17:08:28+00:00

If your patient needs help or has technical support concerns, we’re here for them. Please have them reach out to the ClearCaptions Team at 866-868-8695 or by web chat on our website at

Looking for more information? Keep reading.

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