Date: 10/22/2020:
Start Time: 12:23 PM PST
End Time: 12:24 PM PST
Description: ClearCaptions experienced a degraded system outage that affected new calls only. Existing calls maintained service during this time frame.
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FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.