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System issue March 17, 2023

Description: Approximately 50 phones experiencing crashes after update

Outage Level: P1-Voice and Caption Outage

Impact: Voice and captions unavailable during outage

Duration: TBD


FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.