988 Suicide and Crisis Lifeline System is experiencing a Nationwide Outage – December 1, 2022
Description:988 Suicide and Crisis Lifeline line is not working for any customers due to 988 nationwide outage
Outage Level: P5-Informational
Impact: Customers who call 988 receive message “Your call did not go through” or a fast busy. All other calls, including e911, are not impacted. Please note that customers can still reach a mental health counselor through the lifeline by texting “988” or opening a chat at 988lifeline.org/chat
Duration: Approximately 16 hours
System issue October 27, 2022
Description: At 11:37 p.m. PST Clear Captions maintenance window was extended, causing voice and captioning services to be unavailable
Outage Level: P1-Voice and Caption Outage
Impact: Voice and captions unavailable during outage
Note: No active 911 calls were in flight during this incident
Duration: 43 minutes
System issue October 6, 2022
Description: At 6:38 a.m. PST Clear Captions experience an issue with captioning
Outage Level: P1-Caption Outage
Impact: Voice operational, captions unavailable during outage
Note: No active 911 calls were in flight during this incident
Duration: 26 minutes
System issue September 17, 2022
Description: At 3:19 a.m. PST Clear Captions experience a system issue
Outage Level: P1-Voice and Caption Outage
Impact: Voice and captions unavailable during outage
Note: No active 911 calls were in flight during this incident
Duration: 1 hour and 21 minutes
System issue August 18, 2022
Description: At 1:30 a.m. PST Clear Captions experience a system issue
Outage Level: P1-Voice and Caption Outage
Impact: Voice and captions unavailable during outage
Note: No active 911 calls were in flight during this incident
Duration: 25 minutes
System issue April 26, 2022
Description: At 11:41 a.m. PST Clear Captions experience a system issue
Outage Level: P1-Voice and Caption Outage
Impact: Voice and captions unavailable during outage
Note: No active 911 calls were in flight during this incident
Duration: 17 minutes
System issue April 16, 2022
Description: At 8:49 a.m. NOC identified a drop in call volume, At 9:01 AM the system dropped 100% of Calls. IT Ops is investigating the cause of the incident.
Outage Level: P1-Total Outage
Business Impact: 289 calls dropped
- Note: One 911 call was in flight during this incident, Captions were down on this Call, but the voice was routed to National PSAP and Answered.
Start Time: Wednesday, April 16th, 2022 – 8:49 AM PST
Resolution Time: Wednesday, April 16th, 2022 – 9:12 AM PST
Duration: 23 minutes
System issue April 13, 2022
Description: ASR Servers were restarted to resolve degraded state.
Outage Level: P1-Captioning Outage Only
Business Impact: Complete outage of Captions for 1 minute
Start Time: Wednesday, April 13th, 2022 – 1:00 PM PST
Resolution Time: Wednesday, April 13th, 2022 – 1:01 PM PST
Duration: 1 minute