Contact ClearCaptions Support

1-866-868-8695

System issue May 20, 2023

Description: At 11:59 p.m. PDT Clear Captions experience a system issue

Outage Level: P1-Voice and Caption Outage

Impact: Voice and captions unavailable during outage

Duration: 23 minutes

 

System issue May 11, 2023

Description: At 2:09 a.m. PDT Clear Captions experience a system issue

Outage Level: P1-Voice and Caption Outage

Impact: Voice and captions unavailable during outage

Duration: 1 hour and 49 minutes

 

System issue May 10, 2023

Description: At 2:09 a.m. PDT Clear Captions experience a system issue

Outage Level: P1-Voice and Caption Outage

Impact: Voice and captions unavailable during outage

Duration: 37 minutes

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.