System issue April 26, 2022
Description: At 11:41 a.m. PST Clear Captions experience a system issue
Outage Level: P1-Voice and Caption Outage
Impact: Voice and captions unavailable during outage
Note: No active 911 calls were in flight during this incident
Duration: 17 minutes
System issue April 16, 2022
Description: At 8:49 a.m. NOC identified a drop in call volume, At 9:01 AM the system dropped 100% of Calls. IT Ops is investigating the cause of the incident.
Outage Level: P1-Total Outage
Business Impact: 289 calls dropped
- Note: One 911 call was in flight during this incident, Captions were down on this Call, but the voice was routed to National PSAP and Answered.
Start Time: Wednesday, April 16th, 2022 – 8:49 AM PST
Resolution Time: Wednesday, April 16th, 2022 – 9:12 AM PST
Duration: 23 minutes
System issue April 13, 2022
Description: ASR Servers were restarted to resolve degraded state.
Outage Level: P1-Captioning Outage Only
Business Impact: Complete outage of Captions for 1 minute
Start Time: Wednesday, April 13th, 2022 – 1:00 PM PST
Resolution Time: Wednesday, April 13th, 2022 – 1:01 PM PST
Duration: 1 minute