Service Status2025-10-31T17:46:22+00:00

Service status

System issue October 24, 2025

Description: At 08:35 a.m. PDT to 08:36 a.m. PDT, Clearcaptions experience a system wide issue due to a system restart.

Outage Level: P1- Calls and Captions Outage

Impacted: Calls and Captions unavailable in us-west-2 region

Duration: 1 minutes

System issue October 20, 2025

Description: At 7:45 a.m. PDT to 2:04 p.m. PDT, Clearcaptions experience a system issue due to AWS outage in us-east-1 region

Outage Level: P1- Voice and Captions Outage

Impacted: Voice and Captions unavailable in us-east-1 region

Duration: 6 hours and 19 minutes

System issue October 19, 2025

Description: At 11:55 p.m. PDT to 2:05 a.m. PDT, Clearcaptions experience a system issue due to AWS outage in us-east-1 region.

Outage Level: P1- Captions Outage

Impacted: Captions unavailable in us-east-1 region

Duration: 2 hours and 10 minutes

ClearCaptions is available in the United States and its territories only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.

Overview

Resources

About us

Overview

Resources

About us