ClearCaptions Support

Browse the categories below for commonly-asked questions or explore live support options with ClearCaptions experts.

1-866-868-8695

Our hours of operation:

Monday – Friday : 8:00am – 10pm EST
Saturday & Sunday: 8:00am – 7pm EST

Helpful support videos

Your Captioning Experience

Learn how to easily adjust and customize the captions on your ClearCaptions Phone.

Adding Contacts and Favorites

Learn how to add contacts and favorites on your ClearCaptions phone.

Volume adjustments

Quick tips to change ringer or call volume.

Frequently asked questions

How do I set up or change my Voicemail greeting?2025-08-27T21:29:27+00:00

How do I set up or change my Voicemail greeting?

On the ClearCaptions Mobile App, you can set up and make changes to your Voicemail greeting.

From the Menu Bar in the mobile app, tap the Voicemail button. Tap the Call Voicemail button. A captioned call is initiated.
Tap the Speaker button to enable the speaker, and tap the Keypad button to go to options.
Tap 0 for mailbox options.
Tap 1 to record your voicemail greeting.
Tap # to finish recording.
Tap 2 to listen to the new greeting.
Tap 1 to accept the new greeting.
Tap * to save the new greeting.
Tap the Close button to close the keypad.
Tap the Hang-up button to end the call.
And finally, tap the Close button. Now incoming callers will receive your new voicemail greeting if they are unable to reach you.

Watch more about your app voicemail feature in our video tutorial.

How do I adjust the volume on the phone?2023-12-12T21:15:29+00:00

How do I adjust the volume on the phone?

You can change your call volume and phone ringer volume depending on your personal level of hearing loss. The volume level you choose will automatically be saved for future calls.

To quickly increase the handset or speakerphone volume while on a call, press the Amplify button on the phone.
To adjust the ringer volume to a level that best suits you, just tap the “+” or “-” button on the volume rocker when not on a call. Notice that the light panel and the screen display also show the change in the volume setting.
To adjust the handset volume, pick up the handset, then tap the Volume button until the sound is at a comfortable level for you.
To set the speaker volume, for use during hands-free calls, first press the Speaker button on the phone to activate it. Then tap the Volume button to increase or decrease the sound.

Your caption phone offers several other volume settings so you can easily adjust the sound to a level that works for you. Watch the video to see step-by-step instructions.

How do I reset or reconnect my phone?2023-12-13T21:47:29+00:00

How do I reset or reconnect my phone?

If you are having trouble receiving captions on your phone, or have recently lost power/internet connection, you may need to restart your ClearCaptions Phone. When the red button is pressed the phone will power off and then back on, ending any current calls or sessions on the phone.

Step 1

Locate the red button on the back of the caption phone. Tap the button.

Step 2
Allow the phone to complete its power-up process; you’ll see the progress on the phone screen.

Step 3
The phone will automatically reconnect to the internet and complete a series of checks and updates; allow this process to fully complete.

If problem persists, contact our team for more help.

Tap the ClearCaptions icon in Contacts or Favorites, or dial 866-868-8695.

Why is the light on my phone flashing?2023-12-13T21:53:15+00:00

Why is the light on my phone flashing?

Your caption phone has a built-in light bar on the top of the phone. This flashing light will help you stay connected by notifying you of incoming phone calls and new voicemail messages.

The bar will light up when you are receiving a call as a visual cue in case you don’t hear it ring. It will stop flashing and stay lit up when you answer the phone.

When you have a missed call or a new voicemail, the light will flash, and a small red dot will appear above the Voicemail icon. Once you listen to your new voicemail(s), the flashing will stop.

How do I make a call on my ClearCaptions Phone?2025-06-13T19:39:40+00:00

How do I make a call on my ClearCaptions Phone?

To make a call, always dial the 3-digit area code first, followed by the 7-digit number you want to reach. All calls require the full 10-digit number, even local calls. After dialing all 10 digits, simply lift the handset or press the Speaker button to connect your call and activate your captions.

Find more information and watch a video on using your ClearCaptions Phone here.

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