Troubleshooting2024-03-20T17:32:23+00:00

Troubleshooting guide

Restart or reset your home phone

If you are having trouble receiving captions on your phone, or have recently lost power/internet connection, you may need to restart your ClearCaptions Phone. When the red button is pressed the phone will power off and then back on, ending any current calls or sessions on the phone. 

Step 1

Locate the red button on the back of the caption phone. Tap the button.

Step 2

Allow the phone to complete its power-up process; you’ll see the progress on the phone screen.

Step 3

The phone will automatically reconnect to the internet and complete a series of checks and updates; allow this process to fully complete.

If a problem persists, contact our team for more help.

Tap the ClearCaptions icon in Contacts or Favorites or dial 866-868-8695.

What does the flashing light mean?

Your caption phone has a built-in light bar on the top of the phone.   

This flashing light will help you stay connected by notifying you of incoming phone calls in case you don’t hear it ring and show you that you have new voicemail messages. 

The light will stop flashing and remain lit up when you answer the phone.   

The light will also flash if you have a missed call. If the caller leaves a voicemail, a small red dot will appear above the Voicemail icon. Once you listen to your new voicemails, the flashing will stop. 

How to contact customer service from your phone

Tap Contacts or Favorites from the Home screen 

Tap the ClearCaptions icon to start a call 

Or dial 866-868-8695  

We’re here to help! The ClearCaptions Team will be happy to assist you with any questions you have. 

Home phone basics

How to use your new phone.

How to make calls

How to make and receive captioned calls.

Volume control

Change your volume settings.

Using captions

How to use captions on the ClearCaptions Phone.

Mobile app basics

How to use the mobile app.

FAQs

Browse our commonly asked questions and answers.

Frequently asked questions

Find answers to common ClearCaptions questions.

How do captioned telephones help me follow conversations more easily?2025-02-26T20:43:25+00:00

The ClearCaptions Phone displays near real-time phone captions on an easy-to-use touchscreen display. Title IV of the Americans with Disabilities Act (ADA) makes this service available at no cost to qualified U.S. residents.

Can I adjust the caption speed and size on the caption phone?2025-02-26T20:44:11+00:00

Yes. The caption speed and size are completely customizable. When our specialist installs your phone, they will also show you how to customize the caption phone to your liking. You can also find information about customizing your caption phone under Support.

How do I qualify for a captioning phone?2024-12-03T22:43:02+00:00

To qualify for a captioning phone through ClearCaptions, you must be a U.S. resident who can certify that you are deaf or hard of hearing and need captions in order to use the phone. Since our caption services are currently only available in English, you’ll also need to speak and read English. An internet connection is also required to install the ClearCaptions phone.

Is there a cost for these captioned phones?2025-02-26T20:41:52+00:00

The ClearCaptions Phone is available to qualified, hard-of-hearing U.S. residents at no cost This is made possible by a federally managed fund that covers the cost of your captioned telephone service, ensuring that individuals with hearing loss who need captions to use the phone can access these communication tools at no expense Learn more about why our call captioning service is free by clicking here.

Is my privacy protected?2025-02-26T20:42:25+00:00

Rest assured, your conversations are private and secure. We follow strict FCC rules about confidentiality, and no conversations are ever recorded or stored. Your privacy is guaranteed. 

We’re here to help

Call us

8:00am-10:00pm ET
Monday-Friday

9:00am-7:00pm ET
Saturday & Sunday

We’re here to help

Call us

1-866-868-8695

8:00am-10:00pm ET
Monday–Friday

8:00am-7:00pm ET
Saturday

8:00am-7:00pm ET
Sunday

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