Troubleshooting guide
Restart or reset your home phone
If you are having trouble receiving captions on your phone, or have recently lost power/internet connection, you may need to restart your ClearCaptions Phone. When the red button is pressed the phone will power off and then back on, ending any current calls or sessions on the phone.
Step 1
Locate the red button on the back of the caption phone. Tap the button.
Step 2
Allow the phone to complete its power-up process; you’ll see the progress on the phone screen.
Step 3
The phone will automatically reconnect to the internet and complete a series of checks and updates; allow this process to fully complete.
If a problem persists, contact our team for more help.
Tap the ClearCaptions icon in Contacts or Favorites or dial 866-868-8695.
What does the flashing light mean?
Your caption phone has a built-in light bar on the top of the phone.
This flashing light will help you stay connected by notifying you of incoming phone calls in case you don’t hear it ring and show you that you have new voicemail messages.
The light will stop flashing and remain lit up when you answer the phone.
The light will also flash if you have a missed call. If the caller leaves a voicemail, a small red dot will appear above the Voicemail icon. Once you listen to your new voicemails, the flashing will stop.
How to contact customer service from your phone
Tap Contacts or Favorites from the Home screen
Tap the ClearCaptions icon to start a call
Or dial 866-868-8695
We’re here to help! The ClearCaptions Team will be happy to assist you with any questions you have.
We’re here to help
Call us
1-866-868-8695
8:00am-10:00pm ET
Monday–Friday
8:00am-7:00pm ET
Saturday
9:00am-7:00pm ET
Sunday
