Troubleshooting guide
8:00am-10:00pm ET
Monday-Friday
8:00am-7:00pm ET
Saturday and Sunday
Frequently asked questions
Using the ClearCaptions Mobile App:
- Open the Mobile App and tap where you see “Contacts” at the bottom of the screen.
- To add a Contact to the Favorites screen, tap on the name that you would like to add to Favorites. Tap “Add to Favorites” underneath their name.
- The new Favorite is now added to the Favorites screen.
Watch how to add a Favorite contact on your mobile app in our video tutorial
Your Contact list is like a phone book built into your phone.
Adding Contacts is quick and easy:
- On the HOME Page, tap the Contacts icon.
- Tap the Add icon on the bottom of the page.
- Type in the first and last name and phone number of your contact.
- Tap the SAVE button.
To call a Contact:
- On the HOME screen, tap the Contacts icon.
- Select a Contact and tap the Dial icon for the contact to start the call.
Watch how to add a Contact in our video tutorial.
Your caption phone has a built-in light bar located at the top of the phone. This flashing light will help you stay connected by notifying you of incoming phone calls and new voicemails.
The bar will light up when you are receiving a call as a visual cue in case you don’t hear it ring. It will stop flashing and stay lit up when you answer the phone.
When you have a missed call or a new voicemail, the light will flash, and a small red dot will appear above the Voicemail icon. Once you listen to your new voicemail(s), the flashing will stop.
If you are having trouble receiving captions on your phone or have recently lost power/internet connection, you may need to reboot your ClearCaptions Phone.
Simply locate the red button on the back of your phone, press and hold it for three seconds, then release.
Your phone will then reboot and be ready to deliver accurate captions again. If you need extra help after an outage, the ClearCaptions Support Team is available at 866-868-8695.
Helpful support videos
Making a call
Your captioning experience
Popular topics
Getting started
Now that you’re signed up, here’s what to expect at your in-home phone setup appointment.
Helpful guides
Learn how to get the most out of your experience with the ClearCaptions Phone.
Troubleshooting
Start here if you have a specific issue you’re trying to resolve.
Making & answering calls
Learn how to make and answer clear, captioned calls using your ClearCaptions Phone.
