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Getting Started2024-12-06T23:09:04+00:00

Get started today with your new ClearCaptions Phone

What to expect at your home phone installation.

STEP 1

In-person installation

A ClearCaptions expert will provide a two-hour window for installation, which should take less than one hour.

STEP 2

Training

During your installation appointment, we’ll teach you how to use your new phone and answer any questions you have.

STEP 3

Setup complete

You’re ready to use ClearCaptions to stay connected to friends and family.

Home Phone
Phone Guide

Learn more about getting started with your new ClearCaptions Phone.

Mobile App
Quick Start Guide

Learn more about getting started with your new ClearCaptions Mobile App.

Landline phone installation guide

Learn how to install and setup your landline ClearCaptions Phone

Internet phone installation guide

Learn how to install and setup your internet enabled ClearCaptions Phone

Mobile app installation guide

Learn how to install and setup your ClearCaptions Mobile App

Frequently asked questions

Answers to common questions about ClearCaptions.

How do captioned telephones help follow conversations more easily?2024-12-03T22:41:09+00:00

The ClearCaptions Phone displays near real-time phone captions on an easy-to-use touchscreen display. Title IV of the Americans with Disabilities Act (ADA) makes this service available at no cost to qualified U.S. residents.

Learn more about how ClearCaptions works by clicking here.

Can I adjust the caption speed and size on ClearCaptions’ caption phones?2024-12-03T22:42:30+00:00

Yes! The caption speed and size are completely customizable. When our specialist installs your phone, they will also show you how to customize your caption phone to your liking. You can also find information about customizing your phone under our Support tab. 

How do I qualify for a captioning phone?2024-12-03T22:43:02+00:00

To qualify for a captioning phone through ClearCaptions, you must be a U.S. resident who can certify that you are deaf or hard of hearing and need captions in order to use the phone. Since our caption services are currently only available in English, you’ll also need to speak and read English. An internet connection is also required to install the ClearCaptions phone.

How do I change my ClearCaptions password or other account information?2023-12-12T20:56:02+00:00

To make adjustments to your password or account information, please call the ClearCaptions Team at 866-868-8695. We’ll help you with any questions or assistance you need.

Is there a cost for ClearCaptions’ captioned phones for hard-of-hearing individuals?2024-12-03T22:44:53+00:00

ClearCaptions captioned phones are available to qualified, hard-of-hearing U.S. residents at no cost. While the Americans with Disabilities Act (ADA) mandates accessibility, it is the Federal Communications Commission (FCC) that administers the Telecommunications Relay Service (TRS) Fund. This federally managed fund covers the cost of your captioned telephone service, ensuring that individuals with hearing loss can access these communication tools at no expense. A ClearCaptions representative can help you learn more about your caption phone eligibility. 

How does ClearCaptions ensure privacy with phone call captions?2024-12-03T22:45:46+00:00

Your confidence and privacy concerns are important to us! You can trust that your conversations and account information are always private. ClearCaptions is regulated by the Federal Communications Commission (FCC) with strict obligations for confidentiality. In keeping with FCC rules and regulations governing Relay Services, no records of any call content are recorded or stored by caption communications assistants. 

Rest assured, your conversations are private and secure. 

Why is ClearCaptions free?2024-12-03T22:46:21+00:00

ClearCaptions is available to qualified, hard-of-hearing U.S. residents at no cost as part of  Title IV of the Americans with Disabilities Act (ADA). A federally managed program, enacted by the ADA, makes this service available at no cost to you. 

As an industry leader, ClearCaptions gives you peace of mind by providing you the service and support for all your phone captioning needs so that you can connect with those you care about. 

Learn more about why our call captioning service is free by clicking here. 

We’re here to help

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Monday-Friday

9:00am-7:00pm ET
Saturday & Sunday

We’re here to help

Call us

1-866-868-8695

8:00am-10:00pm ET
Monday–Friday

8:00am-7:00pm ET
Saturday

8:00am-7:00pm ET
Sunday

ClearCaptions is available in the United States and its territories only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.

Overview

Resources

About us

© ClearCaptions, LLC. All rights reserved.

ClearCaptions is available in the United States and its territories only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.

Overview

Resources

About us

© ClearCaptions, LLC. All rights reserved.
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