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Getting Started2025-10-22T20:10:19+00:00

Get started today with your new ClearCaptions Phone

What to expect during your in-home setup.

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STEP 1

In-home setup

A ClearCaptions specialist will provide a two-hour window for your home phone setup, which should take less than one hour.

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STEP 2

Training

During your setup appointment, we’ll teach you how to use your new phone and answer any questions you have.

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STEP 3

Setup complete

You’re ready to use ClearCaptions to stay connected to friends and family.

Home Phone
Phone Guide

Learn more about getting started with your new ClearCaptions Phone.

ClearCaptions phone guide folder

Mobile App
Quick Start Guide

Learn more about getting started with your new ClearCaptions Mobile App.

ClearCaptions quick starter guide

Landline phone setup guide

Learn how to install and setup your landline ClearCaptions Phone

Internet phone setup guide

Learn how to install and setup your internet enabled ClearCaptions Phone

Mobile app setup guide

Learn how to install and setup your ClearCaptions Mobile App

Frequently asked questions

Answers to common questions about ClearCaptions.

Is my privacy protected?2024-01-10T22:45:46+00:00

Rest assured, your conversations are private and secure. We follow strict FCC rules about confidentiality, and no conversations are ever recorded or stored. Your privacy is guaranteed. 

Is there a cost for these captioned phones?2024-12-03T22:46:21+00:00

The ClearCaptions Phone is available to qualified, hard-of-hearing U.S. residents at no cost.  This is made possible by a federally managed fund that covers the cost of your captioned telephone service, ensuring that individuals with hearing loss who need captions to use the phone can access these communication tools at no expense.  Learn more about why our call captioning service is free by clicking here.

How do captioned telephones help me follow conversations more easily?2025-10-22T20:12:47+00:00

The ClearCaptions Phone displays phone captions on an easy-to-use touchscreen display. Title IV of the Americans with Disabilities Act (ADA) makes this service available at no cost to qualified U.S. residents.

Can I adjust the caption speed and size on the caption phone?2025-02-26T20:44:11+00:00

Yes. The caption speed and size are completely customizable. When our specialist installs your phone, they will also show you how to customize the caption phone to your liking. You can also find information about customizing your caption phone under Support.

How do I qualify for a captioning phone?2024-12-03T22:43:02+00:00

To qualify for a captioning phone through ClearCaptions, you must be a U.S. resident who can certify that you are deaf or hard of hearing and need captions in order to use the phone. Since our caption services are currently only available in English, you’ll also need to speak and read English. An internet connection is also required to install the ClearCaptions phone.

How do I change my ClearCaptions password or other account information?2023-12-12T20:56:02+00:00

To make adjustments to your password or account information, please call the ClearCaptions Team at 866-868-8695. We’ll help you with any questions or assistance you need.

How do I make a call on my ClearCaptions Phone?2025-06-18T19:30:35+00:00

To make a call, always dial the 3-digit area code first, followed by the 7-digit number you want to reach. All calls require the full 10-digit number, even local calls. After dialing all 10 digits, simply lift the handset or press the Speaker button to connect your call and activate your captions. 

Find more information and watch a video on using your ClearCaptions Phone here. 

We’re here to help

Call us

8:00am-10:00pm ET
Monday-Friday

9:00am-7:00pm ET
Saturday & Sunday

We’re here to help

Call us

1-866-868-8695

8:00am-10:00pm ET

Monday–Friday

8:00am-7:00pm ET
Saturday

8:00am-7:00pm ET
Sunday

ClearCaptions is available in the United States and its territories only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.

ClearCaptions logo
BBB Accredited Business

Overview

Resources

About us

© ClearCaptions, LLC. All rights reserved.

ClearCaptions is available in the United States and its territories only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.

ClearCaptions logo

Overview

Resources

About us

© ClearCaptions, LLC. All rights reserved.
BBB Accredited Business
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