How to Choose the Best Captioned Telephone

August 13, 2025

Key Takeaways

Caption phones help seniors and individuals with hearing loss stay connected, independent, and confident.
When choosing a phone with captions, consider features such as large text, easy-to-use buttons, and customer service options.
ClearCaptions Phones are available at no cost to qualifying individuals.

Providing your loved one with the necessary technology to regain their independence and confidence is always a top priority for caregivers. But choosing the right caption phones for seniors can be a challenge. With so many options to choose from, understanding how each feature works and how it can benefit the person you’re caring for is crucial.

Understanding Captioned Telephones

A captioned telephone is a specialized phone designed for individuals with hearing loss. When someone talks on the other end of the line, their words appear on a screen connected to the phone. The captions help avoid misunderstandings, relieve stress, and enable seniors to feel confident and independent.

Key Features to Look For in a Captioned Telephone

When choosing the best captioned telephone for your loved one, look for some of these key features:

Large, clear screen: The captions should be easy to read. Look for phones with a bright, big screen that shows text clearly.
Loud and clear volume: Opt for a phone with a strong speaker and adjustable volume.
Easy-to-use buttons: Big, well-marked buttons make it easier for seniors to dial.
Speed and accuracy of captions: Captions should appear quickly and accurately.
Voicemail-enabled: Voicemail with captions will ensure your senior never misses an important call, even when they’re out of the house.

Choosing the Right Captioned Phone: Factors to Consider

Not all captioned phones are the same. Here are things to think about when choosing the best captioned telephone for the person you care for:

Hearing level: Not everyone has the same level of hearing loss. Be sure to choose a phone that can be adjusted to suit your loved one’s specific needs.
Vision: Ensure the screen and text are large to make it easier for individuals with visual challenges.
Budget: Different phones have varying price points. Some captioned phones can be provided at no cost, as long as your senior qualifies.
Living situation: Consider your loved one’s living situation. If they live alone, it could be beneficial to get them a phone with captions.

What Makes ClearCaptions the Best Option

There’s a reason why ClearCaptions is such a well-known and trusted name in the world of caption phones for seniors! Here are some ways that a ClearCaptions Phone stands out:

Phone provided at no cost to you: We can walk you through the steps to obtain a ClearCaptions Phone at no cost to qualifying individuals.
Large screen: Our screen is big, easy to read, and easily adjustable.
Confident conversations: ClearCaptions helps customers read and listen to their conversations at the same time.
Simple to use: Our phones are designed with seniors in mind, making our phones accessible, and easy to use.
Helpful support: We provide our customers with white-glove set-up service and human-centered support.

Signs of Needing a Captioned Phone

It can be hard to tell when a captioned phone is needed. If your loved one is exhibiting any of the signs below, it’s likely time to consider a caption phone.

Your loved one starts avoiding phone calls.
They say, “What?” or “Can you repeat that?” repeatedly.
They often misunderstand what is said over the phone.
They seem frustrated after phone calls.
They say it’s hard to hear certain voices.

If you notice these signs, a captioned phone can help them feel more connected and less frustrated.

Tips for Helping a Senior Get Comfortable with a Caption Phone

Getting used to a new phone can take time. Here are some tips to help your loved one:

Be there when ClearCaptions comes for the setup appointment. This way, your loved one doesn’t feel alone or confused as we explain how to use the phone.
Make practice calls. Call them and speak clearly so they can read the captions and get used to using their new phone.
Show how to adjust the volume and text size.
Be patient and encouraging. Learning something new can be hard, but with your support, the process is easier.
Use the phone regularly. The more they use it, the more comfortable they’ll become.

Helping a senior feel connected and independent can help add life to years. A phone with captions can bring peace of mind and joy to your loved one. With the right phone, they can enjoy talking with family, friends, and even doctors without the stress of not being able to hear clearly.

If you think your loved one could benefit from a captioned telephone, get in touch today. It’s an easy step that can make a big difference in their life and yours, too.

Frequently Asked Questions

Do I need internet for a captioned phone?

Yes, an internet connection is usually needed to display captions. Make sure the home has Wi-Fi or a wired internet connection.

Can I use a captioned phone with my hearing aids?

Absolutely! Captioned phones work well with hearing aids. Some even have features that make it easier to hear over the phone with a hearing aid.

What’s the difference between a captioned phone and an amplified phone?

An amplified phone simply makes sounds louder. A captioned phone displays words on a screen. Depending on the level of hearing loss, an amplified phone may actually make the issue worse.

Are the captions always accurate?

Captions are very accurate, but they are not perfect. Overall, they offer a reliable and clear way to communicate with your loved ones over the phone.