The ClearCaptions team has been hard at work to develop and deliver an enhanced Automatic Speech Recognition (ASR) solution to make our call captions better than ever. What is this enhancement and, more importantly, how does ASR technology take your call captioning experience to the next level?
First, what is Automatic Speech Recognition (ASR) in call captioning?
The wonder of captioned calls is the way the words a caller says are displayed on a screen in near-real time. For the hard of hearing, this provides ease, comfort and peace of mind knowing they’ll see every word, accurately and automatically.
Now, back that up a step and understand that Automatic Speech Recognition—that’s “ASR”—is what first captures, understands and transcribes a caller’s words, providing the actual captioned content that’s displayed. Pretty amazing stuff.
ASR, being a software tool, is lightning quick (yes, literally) and reliable. It’s doing the captioning work for you while all you see is captions during your phone conversation.
What is this enhancement? Say hello to Odin AI™
While Automatic Speech Recognition helps ClearCaptions achieve speed and connection for our customers, maintaining the best quality is also a top priority and makes for an even better overall caption experience. Our proprietary artificial intelligence software, dubbed Odin AI™, does just that. Working hard behind the scenes, this technology is used to automatically detect when your caller is speaking English or another language, reduce interpretation errors, and much more. As an enhancement to ASR, Odin AI™, improves caption accuracy even further than our current – already exceptional – standards.
What else does ASR technology do?
ASR does even more. Up until recently captioning services exclusively utilized human Communication Assistants responsible for monitoring and managing the transcription of spoken words to captions. Now ASR takes over this challenge in most of our captioned calls!
Another benefit of ASR? Captions are easier to read and understand as they appear on your phone. They now have punctuation and capitalization to clearly define sentences and make it even clearer to understand everything a caller is saying, so you can get the whole conversation.
Coupled with the automated call relay and response, our ASR technology can effectively balance the volume of inbound calls; that is, the number of calls coming in that can sometimes result in spikes during busy call days or times (think about Mother’s Day, Father’s Day and holidays when everyone is looking forward to chatting with loved ones). ASR can react to spikes in call volume and balance those across its virtual Call Agents, ensuring call pick-up times remain consistent.
Finally, ASR technology eliminates the occasional interruption that occurs when a Communication Assistant needed to transfer a lengthy call to another agent. ASR doesn’t get fatigued or have inconsistencies between agents. No call transfers required. Problem solved.
ASR technology delivers the best call captioning experience, every time
So now you know what ASR and the Odin AI™ enhancements are, what they do and how they make your call captioning experience better, easier and more enjoyable.
At ClearCaptions, we never rest in our mission to give you the very best in call captioning. Constant innovations like Automatic Speech Recognition and Odin AI™ mean we can deliver better results for our customers – now and well into the future!
Loving your enhanced ClearCaptions service? Be sure to tell others who you think might benefit from captioned calls.