Can I place a 911 call through ClearCaptions?

September 26, 2018

Yes, but ClearCaptions strongly advises you to dial 911 directly using a landline phone or TTY (TeleTypewriter) rather than dialing through the ClearCaptions Mobile app. Dialing 911 from the standard Public Switched Telephone Network (PSTN) remains the most reliable and fastest method for reaching emergency response personnel. Internet or wireless networks do not function in the same way as PSTN. With the standard telephone network, 911 centers have the ability to identify the location of a specific incoming phone number, whereas calls made using the Internet cannot identify specific locations to the PSAP.

If you have questions about ClearCaptions service, for home and mobile call use, contact us online or call 1-866-246-7850.

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FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.