Can I place a 911 call through ClearCaptions?

September 26, 2018

Yes, you can make emergency 911 calls from any ClearCaptions device. If you are using the ClearCaptions app on your mobile device or an internet phone connection for your home phone, there are some differences in how a call is received for the emergency services, and how they determine the location from which a 911 call has originated.

 

It is critical you confirm your physical location address during set up of the ClearCaptions mobile app or internet phone. This ensures that in the event of a 911 emergency, any response will be directed to your location as accurately as possible. Learn more about E911 from the FCC.

 

If you have any questions about your location settings call our support team at 866-868-8695.

If you have questions about ClearCaptions service, for home and mobile call use, contact us online or call 1-866-246-7850.

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FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.