Can I place a 911 call through ClearCaptions?

September 26, 2018

Yes, but ClearCaptions strongly advises you to dial 911 directly using a landline phone or TTY (TeleTypewriter) rather than dialing through the ClearCaptions Mobile app. Dialing 911 from the standard Public Switched Telephone Network (PSTN) remains the most reliable and fastest method for reaching emergency response personnel. Internet or wireless networks do not function in the same way as PSTN. With the standard telephone network, 911 centers have the ability to identify the location of a specific incoming phone number, whereas calls made using the Internet cannot identify specific locations to the PSAP.

If you have questions about ClearCaptions service, for home and mobile call use, contact us online or call 1-866-246-7850.

Was this article helpful to you? Let us know and share it with a friend.

Recommended for you

Fall Foods That Boost Your Hearing Health

Senior Lifestyle

Fall Foods That Boost Your Hearing Health

Have you noticed the leaves in your neighborhood turn from green to shades of deep oranges, sun kissed yellows and dark browns? If that doesn’t… Read More

Customer Spotlight: Teri Wathen Shares How Mobile Captioning Keeps Her Going

News

Customer Spotlight: Teri Wathen Shares How Mobile Captioning Keeps Her Going

Ya gotta keep moving! Physicians tell us that regular activity keeps us healthy, happy and able, but what if your hearing causes you to doubt… Read More

Activities for Grandparents and Grandchildren

Senior Lifestyle

Activities for Grandparents and Grandchildren

Celebrate Grandparent’s Day in more ways than one. Did you know that the first Sunday after Labor Day is dedicated to grandparents? You might be… Read More

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.