I can’t make a call using the ClearCaptions Mobile app—what’s wrong with it?

September 27, 2018

If the app seems unresponsive to complete your calls, check to be sure your device’s microphone, Contacts, and Notifications are enabled (you would have normally done this during the app install although it’s possible you might have changed one or more of these necessary settings since the time you completed the install).

If you want assistance checking these settings, call the ClearCaptions Customer Experience Team at 866-868-8695. We’re always ready to help you.

If you have questions about ClearCaptions service, for home and mobile call use, contact us online or call 1-866-246-7850.

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FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.