I can’t make a call using the ClearCaptions Mobile app—what’s wrong with it?

If the app seems unresponsive to complete your calls, check to be sure your phone’s microphone, Contacts, and Notifications are enabled (you would have normally done this during the app install although it’s possible you might have changed one or more of these necessary settings since the time you completed the install).

If you want assistance checking these settings, call the ClearCaptions Customer Experience Team at 866-868-8695. We’re always ready to help you.