Why do I have a second phone number when I use ClearCaptions Mobile?

September 27, 2018

The new number you have is your personalized ClearCaptions Voice phone number; it enables you to make and receive captioned mobile calls at no charge to you.

To easily and effectively enable mobile call captioning on your phone, you can:

Share your ClearCaptions Voice phone number with specific individuals from whom you’d like to receive captioned calls, or…
Forward your existing mobile phone number to your new ClearCaptions Voice number, ensuring all incoming calls you receive will be captioned.

To learn more about forwarding your mobile phone number to your new ClearCaptions Voice number, see the FAQ entry, “How do I forward my mobile number to my ClearCaptions Voice number?”

If ever you want help, just call our Customer Experience Team at 866-868-8695.

If you have questions about ClearCaptions service, for home and mobile call use, contact us online or call 1-866-246-7850.

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FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.