Why do I need to register?

September 26, 2018

The FCC requires that anyone who uses ClearCaptions be registered as a user of the ClearCaptions service and certify that they are have a level of hearing loss that makes it difficult to use the phone. Only registered users will be able to enjoy the benefit of captioned phone calls with uninterrupted service.

If you have questions about ClearCaptions service, for home and mobile call use, contact us online or call 1-866-246-7850.

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ClearCaptions is available in the United States and its territories only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.