The FCC requires that anyone who uses ClearCaptions be registered as a user of the ClearCaptions service and certify that they are have a level of hearing loss that makes it difficult to use the phone. Only registered users will be able to enjoy the benefit of captioned phone calls with uninterrupted service.
FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates of what the order party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.