Verifying Your Information for the FCC
ClearCaptions is certified to provide a call captioning service (IP CTS) funded by a federal program managed by the Federal Communications Commission (FCC).
The FCC requires ClearCaptions to verify the account information you provided when you signed up for our service and share that information with the FCC’s Telecommunications Relay Service User Registration Database (TRS-URD). This will allow us to continue to provide our service to you.
What to Expect
A ClearCaptions representative may contact you by phone or email to complete a TRS-URD consent form. This form allows us to share your registration information with the FCC, as required by their regulations. We will ask you to confirm the information you have previously provided and give your consent for us to share it with the FCC. This step is necessary to ensure you continue to receive caption service.
The information we need your consent to share includes:
- Your full legal name
- Your residential address and registered 911 address (if different)
- Your telephone number
- The last 4 digits of your Social Security Number
- Your date of birth
- Your self-certification of eligibility for IP CTS and the date obtained
By giving your consent, you allow us to comply with FCC requirements and maintain your caption service without interruption.
If we cannot verify your information, we may require supporting identity documents, such as a valid form of identification (driver’s license, government identification, etc.).
Keeping Your Data Secure
Your personal information will be handled securely and confidentially. We use protected transmission methods and will never sell your data.
This verification process complies with FCC regulations under 47 CFR §64.611(j)(2)(ii) to allow you to continue using our call captioning service without interruption.
If you have any other questions, please call us at 866-868-8695.
Remember, we’re always here for you.
