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TRS-URD2025-04-09T22:32:06+00:00

Verifying your information for the FCC

ClearCaptions is certified to provide a call captioning service (IP CTS) funded by a federal program managed by the Federal Communications Commission (FCC).

The FCC requires ClearCaptions to verify the account information you provided when you signed up for our service and share that information with the FCC’s Telecommunications Relay Service User Registration Database (TRS-URD). This will allow us to continue to provide our service to you.

Sign into your account

Log in to your account to view or update your profile, register as a user on a joint account, verify your account information, and/or to manage your preferences for ClearCaptions products and services.

What to expect

To ensure continued access to your ClearCaptions service, we need to verify your information. This quick verification process helps maintain your caption phone service and ensures compliance with FCC requirements. A ClearCaptions representative may contact you by phone or email to complete this process. 

If we’re unable to verify your information, we may need additional information. This could include a valid form of identification such as a driver’s license or government ID. Your information will remain secure and protected throughout this required verification process. 

We need your consent to share the following information with the FCC: 

  • Your full legal name 
  • Your residential address and registered 911 address (if different) 
  • Your telephone number 
  • The last 4 digits of your Social Security Number 
  • Your date of birth 
  • Your self-certification of eligibility for IP CTS and the date obtained 

By giving your consent, you allow us to comply with FCC requirements and maintain your caption service without interruption. If you have any questions or need assistance, please contact the ClearCaptions Support Team at 866-868-8695. 

Keeping your data secure

Your personal information will be handled securely and confidentially. We use protected transmission methods and will never sell your data.

This verification process complies with FCC regulations under 47 CFR §64.611(j)(2)(ii) to allow you to continue using our call captioning service without interruption.

If you have any other questions, please call us at 866-868-8695.

Remember, we’re always here for you.

Review service requirements

The information below is provided for your reference to explain important aspects of our identity validation process as part of our FCC requirements.

Self-Certification2025-04-09T22:40:49+00:00

This information explains that the customer has hearing loss that requires the use of captions over the phone, understands how the ClearCaptions service works, and agrees to prevent unauthorized use of their captioned telephone service. 

Read more here.

Privacy Policy2025-04-09T22:42:16+00:00

This information outlines the ClearCaptions privacy policy, including how the company collects and uses information about its customers, their use of products and services, and how, by using the website or services, users agree to these terms and consent to the described disclosures. 

Read more here. 

Terms of Use2025-04-09T22:41:53+00:00

This information outlines the terms of use between ClearCaptions and its customers. 

Read more here. 

TRS Consent2025-04-09T22:41:34+00:00

This information confirms you agree to share your information with the FCC to receive caption services. 

Read more here. 

Consent to Use Electronic Records2025-04-09T22:41:17+00:00

This information confirms you agree to share your information with the FCC to receive caption services. 

Read more here. 

Driver’s license2025-04-02T20:21:42+00:00

I consent to have ClearCaptions provide a copy of my driver’s license and all of the information it contains to the TRS User Registration Database to ensure proper administration of the TRS program.

Birth Certificate2025-04-02T20:41:47+00:00

I consent to have ClearCaptions provide a copy of my birth certificate and all of the information it contains to the TRS User Registration Database to ensure proper administration of the TRS program.

Certificate of Naturalization or U.S. Citizenship2025-04-02T20:43:43+00:00

I consent to have ClearCaptions provide a copy of my Certificate of Naturalization or U.S. Citizenship and all of the information it contains to the TRS User Registration Database to ensure proper administration of the TRS program.

Current Mortgage or Lease Statement2025-04-02T20:44:12+00:00

I consent to have ClearCaptions provide a copy of my current mortgage or lease statement and all of the information it contains to the TRS User Registration Database to ensure proper administration of the TRS program.

Dated Residency Verification Letter2025-04-02T20:45:59+00:00

I consent to have ClearCaptions provide a copy of my dated residency verification letter and all of the information it contains to the TRS User Registration Database to ensure proper administration of the TRS program.

Divorce Decree/Agreement2025-04-02T20:46:26+00:00

I consent to have ClearCaptions provide a copy of my divorce decree/agreement and all of the information it contains to the TRS User Registration Database to ensure proper administration of the TRS program.

Government Assistance Program2025-04-02T20:47:40+00:00

I consent to have ClearCaptions provide a copy of my government assistance program and all of the information it contains to the TRS User Registration Database to ensure proper administration of the TRS program.

Marriage License2025-04-02T20:48:10+00:00

I consent to have ClearCaptions provide a copy of my marriage license and all of the information it contains to the TRS User Registration Database to ensure proper administration of the TRS program.

Medical Bill2025-04-02T20:48:36+00:00

I consent to have ClearCaptions provide a copy of my medical bill and all of the information it contains to the TRS User Registration Database to ensure proper administration of the TRS program.

Prior Year’s State, Federal or Tribal Tax Return2025-04-02T20:52:17+00:00

I consent to have ClearCaptions provide a copy of my prior’s year’s state, federal or tribal tax return and all of the information it contains to the TRS User Registration Database to ensure proper administration of the TRS program.

US Government, State, or Military ID2025-04-02T20:53:04+00:00

I consent to have ClearCaptions provide a copy of my US Government, State, or Military ID and all of the information it contains to the TRS User Registration Database to ensure proper administration of the TRS program.

Unexpired Health Insurance Card2025-04-02T20:53:51+00:00

I consent to have ClearCaptions provide a copy of my unexpired health insurance card and all of the information it contains to the TRS User Registration Database to ensure proper administration of the TRS program.

Unexpired Passport2025-04-02T20:54:15+00:00

I consent to have ClearCaptions provide a copy of my Unexpired Passport and all of the information it contains to the TRS User Registration Database to ensure proper administration of the TRS program.

Unexpired Permanent Resident Alien Card2025-04-02T20:54:45+00:00

I consent to have ClearCaptions provide a copy of my Unexpired Permanent Resident Alien Card and all of the information it contains to the TRS User Registration Database to ensure proper administration of the TRS program.

Utility Bill2025-04-02T20:57:19+00:00

I consent to have ClearCaptions provide a copy of my utility bill and all of the information it contains to the TRS User Registration Database to ensure proper administration of the TRS program.

ClearCaptions is available in the United States and its territories only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.

Overview

Resources

About us

© ClearCaptions, LLC. All rights reserved.

ClearCaptions is available in the United States and its territories only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.

Overview

Resources

About us

© ClearCaptions, LLC. All rights reserved.
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