How do I make a call on my ClearCaptions Phone?
To make a call, always dial the 3-digit area code first, followed by the 7-digit number you want to reach. All calls require the full 10-digit number, even local calls. ...
Do I need internet service to use a ClearCaptions Phone?
Yes, a reliable internet connection is required to use the ClearCaptions captioning service. Just like electricity is essential to power the phone and other devices in your home, a stable ...
Will the phone work in my senior living community?
Yes, and it’s important to confirm that your community’s internet setup supports the ClearCaptions Phone. Our service depends on a stable internet connection to provide near real-time captioning. If ...
Can someone else in my home use the phone?
Yes, but please note that anyone who uses the caption service must have hearing loss that requires captions to use the phone and register for the service before using. If ...
Is my landline connection going away?
The short answer is no. However, technology is changing. Some traditional landlines are being updated to newer systems that use the internet to make calls. But don’t worry! You ...
How do I turn my captions on and off?
On the ClearCaptions Phone, you can easily turn your captions on and off. A steady light on the ClearCaptions icon mean captions are on. Tap the ClearCaptions icon to ...
Why is the light on my phone flashing?
Your caption phone has a built-in light bar on the top of the phone. This flashing light will help you stay connected by notifying you of incoming phone calls ...
How do I reset or reconnect my phone?
If you are having trouble receiving captions on your phone, or have recently lost power/internet connection, you may need to restart your ClearCaptions Phone. When the red button is ...
How do I adjust the volume on the phone?
You can change your call volume and phone ringer volume depending on your personal level of hearing loss. The volume level you choose will automatically be saved for future ...
How do I view the captions from my previous calls?
If you choose to save them, the captions from previous calls will appear in your call log and are only available to you on your ClearCaptions Phone. You can ...
