Getting Started with Your New ClearCaptions Phone

Staying connected with family, friends, and essential services is vital for maintaining independence and quality of life. If you’ve experienced hearing loss, you know how challenging phone conversations can become. That’s where your new captioned telephone from ClearCaptions makes all the difference.  

Whether you’re a brand new ClearCaptions customer or are just looking for a refresher on how best to use your phone, we’ll help walk you through everything you need to know about using your phone with captions to reconnect with the people and services that matter most to you. 

Understanding Your ClearCaptions Phone

Think of your caption phone as a regular telephone with an important added feature: a clear, easy-to-read screen that shows you the words being spoken during your conversation. Just as closed captions help you follow along with television programs, your ClearCaptions Phone displays what the other person is saying in near real-time. This technology helps you transform potentially frustrating phone calls into clear, confident conversations. 

Getting Started: A Simple Three-Step Process 

The journey with your new captioned telephone begins after you are confirmed eligible for ClearCaptions service. Here’s what you can expect next:

Step 1: Professional installation  

A ClearCaptions team member will schedule a convenient time to visit your home, providing a two-hour window for the installation. Don’t worry about the time commitment – the actual setup typically takes less than an hour. During this visit, they’ll ensure everything is properly connected and working perfectly. one of our professional installers will come to your house to set up the phone and help you register. You simply need to be present to complete the registration process, which happens right on the phone. 

Step 2: Personalized training  

During your installation appointment, our team will provide hands-on training, showing you exactly how to use the features of your new phone. They’ll demonstrate how to make and answer calls, adjust settings for your comfort, and make the most of your captioning service. No question is too small – they’re there to ensure you feel completely comfortable with your new phone. 

Step 3: Ready for connection  

Once your training is complete, you’ll be ready to enjoy clear, captioned conversations with family, friends, and important contacts like your bank and/or healthcare providers. The transition to using your new phone will feel natural and comfortable, thanks to the thorough preparation you’ve received. 

Making Your Caption Phone Work Best for You

Your ClearCaptions Phone is highly customizable to meet your specific needs and preferences. You can adjust various settings to create the perfect experience: 

Call features: Your phone includes helpful tools like voicemail and a call log, allowing you to manage your communications effectively. The call log helps you keep track of your conversations, while voicemail ensures you never miss important messages. 

Contacts and favorites: Create a personalized phone book by adding frequently called numbers to your contacts list. You can even designate certain contacts as “favorites” for quick and easy access. This feature is particularly helpful for reaching family members or healthcare providers with just a few touches. 

Caption experience: Customize the size, speed, and color of your captions to match your reading comfort level. Whether you prefer larger text for easier reading or slower caption speeds to better keep up with your conversations, your phone can be adjusted to suit your particular needs. 

Support When You Need It

The ClearCaptions Support Team stands ready to assist you at every step of your journey. Whether you need help with: 

• Technical questions about your phone 
• Password changes or account updates 
• General support or troubleshooting  

Simply call our dedicated team at 866-868-8695 for friendly, patient assistance. 

Why There’s No Cost 

Thanks to Title IV of the Americans with Disabilities Act (ADA), qualified U.S. residents can receive their ClearCaptions Phone at no cost. To qualify, you simply need to: 

• Reside in the United States or a U.S. territory
• Have hearing loss that requires captions for phone use
• Have an internet connection
• Be able to communicate in English

Your Privacy Matters 

We understand that personal conversations should remain personal. That’s why ClearCaptions follows strict Federal Communications Commission (FCC) regulations to ensure your privacy. You can speak freely, knowing your communications are secure and private. 

Additional Resources 

To help you get the most from your captioned telephone, our website offers comprehensive resources including: 

• A detailed Phone Guide covering all features and functions 
• Installation videos for both landline and internet-enabled phones 
• Online support materials 
• Access to our knowledgeable ClearCaptions Support Team 

With your ClearCaptions Phone, you’re not just getting a device – you’re getting a chance to regain the confidence and independence to communicate clearly with those who matter most in your life. Welcome to a world of clearer, more comfortable phone conversations. 

Do you know someone who could also benefit from ClearCaptions? Send them this simple form to get in touch and learn more about signing up today.