Comprehensive staff training
We offer tailored training sessions to ensure your entire team is well-versed in our captioning services: Lunch and learns: Informative sessions that fit into your busy schedule Workshop days: In-depth ...
Can someone else in my home use the phone?
Yes, but please note that anyone who uses the caption service must have hearing loss that requires captions to use the phone and register for the service before using. If ...
Is my landline connection going away?
The short answer is no. However, technology is changing. Some traditional landlines are being updated to newer systems that use the internet to make calls. But don’t worry! You ...
Is my privacy protected?
Rest assured, your conversations are private and secure. We follow strict FCC rules about confidentiality, and no conversations are ever recorded or stored. Your privacy is guaranteed.Â
How do I turn my captions on and off?
On the ClearCaptions Mobile App, you can turn your captions on or off during a call. How to turn your captions on and off: While on a call, tap ...
How do I turn my captions on and off?
On the ClearCaptions Phone, you can easily turn your captions on and off. A steady light on the ClearCaptions icon mean captions are on. Tap the ClearCaptions icon to ...
Why is the light on my phone flashing?
Your caption phone has a built-in light bar on the top of the phone. This flashing light will help you stay connected by notifying you of incoming phone calls ...
How do I reset or reconnect my phone?
If you are having trouble receiving captions on your phone, or have recently lost power/internet connection, you may need to restart your ClearCaptions Phone. When the red button is ...
How do I adjust the volume on the phone?
You can change your call volume and phone ringer volume depending on your personal level of hearing loss. The volume level you choose will automatically be saved for future ...
How do I view the captions from my previous calls?
If you choose to save them, the captions from previous calls will appear in your call log and are only available to you on your ClearCaptions Mobile App. You ...
