How do I set up my caption phone myself?
We're happy to help you set up your ClearCaptions Phone with an in-person installation and training appointment. Call the ClearCaptions Team at 866-868-8695 and we can get you scheduled. ...
Why is there a delay with my captions?
While captions are near real-time, a slight delay is normal. ClearCaptions uses a combination of advanced speech recognition software for the majority of calls, and in some cases a ...
How do I adjust the speed of my captions?
On the ClearCaptions Phone, the Speed button will adjust how quickly captions appear on the screen during a call. To adjust your caption speed during a call: Tap OPTIONS ...
How do I help my patient if they have any technical support concerns?
If your patient needs help or has technical support concerns, we're here for them. Please have them reach out to the ClearCaptions Team at 866-868-8695 or by web chat on ...
How do I know if my patient has received their phone and how it is going?
Once you refer a patient, we will keep you informed of their progress every step of the way. If you have questions, please reach out to the ClearCaptions Team ...
Can my patients use the phone in collaboration with their hearing aids?
Yes! Combining our ClearCaptions Phone with hearing aids provides a complete hearing care solution because it allows your patients to read the words their callers are saying, in addition ...
How do I refer through my OMS system?
In addition to our Patient Referral Form, you can refer directly through your OMS once the integration is set-up. We are integrated with: Blueprint: Click on Patient > Forms ...
Why should I choose ClearCaptions?
We understand that everyone’s hearing journey is unique, and a ClearCaptions Phone can help meet your patients’ communication needs. Our personalized, white-glove approach provides your patients with: Quick follow-up within ...
How does the ClearCaptions Phone work?
The ClearCaptions Phone displays phone captions on an easy-to-use touchscreen display. This service is available to qualified U.S. residents at no cost as part of the Title IV of the ...
What phones will work with ClearCaptions Mobile App?
ClearCaptions Mobile App is available on iPhone® and iPad® devices that have iOS version 12.0 or greater. If your phone is listed below you should have no trouble using ...
